Account Manager - Consulting Services in London

Job ID: 43420Reference: 300016136155724Location: London, Greater London, United KingdomDepartment: Account LeadershipBusiness Unit: AUK UKWork Type: On-siteDate Posted: 2026-09-10Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. At Arcadis we use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnerships to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life. As an Account Manager within the One EAM (Enterprise Asset Management) Team, you will report directly to the Account Management Director (EAM) and you will deliver within the One EAM Team in service of our client-centric growth initiatives. Account OwnershipYou will hold overall responsibility and ownership for the strategic management of Key and Emerging accounts within the EAM Portfolio - many of these accounts will likely be within the Rail Sector. You will develop Arcadis’ relationship as a ‘Trusted Advisor’ for your accounts and maintain medium and long-term account plans focused on client-centric long-term success and growth. You will work with both the Global Commercial Pricing Director and the Service and Support Hub (SSH) to process Licence, Hosting and Support renewals as well as managing enhancement requests associated with your specific account(s). You will engage with the wider One-Arcadis network to develop cross-selling opportunities and manage these through to contract execution. You may also be required to develop third-party relationships to deliver to the client’s long-term strategy. You will work with Programme / Project managers within the EAM Delivery Team to effect hand-over of new clients from delivery phase into BAUcontinuous improvement. Pursuit SupportIn addition to your responsibilities relating to your assigned account(s), you will participate in pursuits and bid activities. As a contributing member of a pursuit team, you will work under the direction of a pursuit lead with support from the Bid Management Office to create account-winning content and cost models. Enhancement Request ManagerAs Enhancement Request manager, you will liaise with SSH, Product Teams and other Account Managers to triage and process a wide range of enhancement requests as they are raised via the service hub across our portfolio of accounts. You will assess the incoming requests efficiently in partnership with Product Teams and determine whether the request can be fulfilled either by product development or as a chargeable service. Having validated these with client stakeholders and internal Arcadis teams to ensure alignment of expectations, scope, schedule and cost you will develop ROM cost models and liaise with the client and account managers to produce approved proposals to service the clients’ needs. Digital Enhancement.This role offers the successful candidate a unique opportunity to demonstrate their Digital Automation and AI capabilities in development of process and tooling which supports our bid-winning activities. This may include (but is not limited to) development of tools to optimise lead qualification, Go/No-Go decision making and content development. ModeThis is a client-facing role, and some UK and EU travel will be required for face-to-face meetings and attendance at industry events etc.(Typically 40% / 2 days/week). Strategic account management to deliver long-term growth Tactical account management to achieve near-term success Identification and development of Growth opportunitiesboth for Arcadis Digital Intelligence products and services but also wider Arcadis’ offerings Support tracking of client return on investment, KPIs and benchmarking Support generation of co-marketing opportunities, case studies and reference visits Management of Licence, Hosting and Support renewals Management of Enhancement Requests Pursuit support for existing and potential new clients Qualifications & Experience:The successful candidate will be able to demonstrate the following: Client-centric Account Management within a digital context Superlative interpersonal and communication skills Desire and ability to promote in-person meetings Strong commercial acumen & ability to develop compelling business cases Ability to develop long-term relationships and Trusted Advisor status Understanding of Client-centricity Strategic and Tactical planning Use of AI and other digital automation tools Track record for driving growth Advantageous Qualifications & Experience: CSAM Certification Professional accreditation from a technical Institution Account development & long-term planning Technical pre-sales and ability to lead demonstrations Rail Industry experience French / German / Spanish language Asset Management practices and principles Enterprise Asset Management system implementation Understanding of contract documents and commercial processes Why Arcadis?You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Our Commitment to Equality, Diversity, Inclusion & BelongingWe want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race.