Account Delivery Director - Monitoring Services in London

At Arcadis we focus on attracting, retaining, and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future.

One of our core values is people first, and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You’ll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people’s lives. You’re encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.

Role Description

As an Account Leader within our Lenders, Investors, and Insurers team, you will lead and manage key local and regional account relationships to establish Arcadis as a trusted partner and achieve growth across the accounts managed. You will define and execute the account plan for a number of local and key regional accounts. You will work closely with Service Capability Leads to identify existing solutions that can be sold to new clients, inform future market needs whilst pro-actively engaging with clients to share insights and innovation, and our views on market issues.

Role Accountabilities

• Develop and implement account plans for key local and regional accounts in line with Arcadis UK business objectives to drive profitable growth.
• Develop and grow target and existing local and regional accounts to meet or exceed planned targets (revenue, bookings and margin).
• Develop and maintain knowledge and understanding of lender and investor client markets to identify key trends and emerging opportunities, with existing clients and across the business.
• Align with and support strategic priorities and clients, for example sustainability, energy transition and digitally enabled solutions.
• Manage local pursuits, contribute to bid/no-bid decisions by providing local market and client knowledge, prepare proposals and support the achievement of successful pursuits.
• Work collaboratively with Value Proposition Leaders to manage the targeting and tailoring of Arcadis value propositions into commercially viable propositions for key local and regional LII Sector accounts, demonstrating value-creating outcomes for the client.
• Capture client data on local and regional accounts, including track record, case studies, sales collateral, relationship history and delivery lessons learned, and make available to support continuous improvement across accounts managed.
• Manage the pipeline and feed opportunities into the business line pipeline to ensure an optimal flow of pursuits to achieve targets.
• Develop relationships throughout Arcadis to foster cooperation and to maximise opportunities to cross-sell and trade-up.
• Develop and leverage a network of relationships across clients to understand their business needs, position Arcadis as a trusted partner and lead the client relationship development.
• Manage relationships at executive level and with analyst/managers at deal execution.
• Manage a small account team, coaching and mentoring Account Executives on accounts.

Required Experience

• Bachelor or professional degree in business, management or surveying related field.
• Strong understanding of consulting, business development and leadership principles.
• Broad understanding of technical due diligence, sustainability, development monitoring and asset management of real estate assets.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.

Transform Your World

Hybrid