Account Delivery Director - Monitoring Services in Birmingham

At Arcadis we focus on attracting, retaining, and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives; they care about the sustainability of our planet and dare to shape the future. One of our core values is “people first”, and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You’ll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people’s lives. You’re encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.

Role Description

As an Account Delivery Director within our Lenders, Investors, and Insurers team, you will lead and manage key local and regional account relationships to establish Arcadis as a trusted partner and achieve growth across the accounts managed. You will define and execute the account plan for a number of local and key regional accounts which will also include technical service delivery / commission management. You will work closely with Service Capability Leads to identify existing solutions that can be sold to new clients, inform future market needs whilst pro-actively engaging with clients to share insights and innovation, and our views on market issues. We are particularly interested in candidates who have experience in Funder/Developer Monitoring Services and can independently undertake, lead and deliver Technical Due Diligence reports.

Role Accountabilities

• Develop and implement account plans for key local and regional accounts in line with Arcadis UK business objectives to drive profitable growth.
• Develop new and grow target and existing local and regional accounts to meet or exceed planned targets (revenue, bookings and margin).
• Develop and maintain knowledge and understanding of lender and investor client markets to identify key trends and emerging opportunities, with new and existing clients and across the business.
• Align with and support strategic priorities and clients, for example sustainability, energy transition and digitally enabled solutions.
• Manage local pursuits, contribute to bid/no‑bid decisions by providing local market and client knowledge, prepare proposals and support the achievement of successful pursuits.
• Work collaboratively with Value Proposition Leaders to manage the targeting and tailoring of Arcadis value propositions into commercially viable propositions for key local and regional LII Sector accounts, demonstrating value‑creating outcomes for the client.
• Capture client data on local and regional accounts, including track record, case studies, sales collateral, relationship history and delivery lessons learned, and make available to support continuous improvement across accounts managed.
• Manage the pipeline and feed opportunities into the business line pipeline to ensure an optimal flow of pursuits to achieve targets.
• Develop relationships throughout Arcadis to foster cooperation and to maximise opportunities to cross‑sell and trade‑up.
• Develop and leverage a network of relationships across clients to understand their business needs, position Arcadis as a trusted partner and lead the client relationship development.
• Manage relationships at executive level and with analyst/managers at deal execution.
• Individuals should have a visible market presence and be able to demonstrate how they have leveraged their networks to directly deliver opportunities.
• Individuals should demonstrate they have a proven track record of building trusted adviser relationships / revenue generation at all levels, have strong and effective communication and interpersonal skills and be able to fully lead, coordinate and effectively manage a delivery team to ensure successful client outcomes.

Required Experience

• Bachelor or professional degree in business, management or surveying related field.
• Strong understanding of consulting, business development and leadership principles.
• Broad understanding of technical due diligence, sustainability, development monitoring and asset management of real estate assets.

Why Become an Arcadian?

Our work with clients has a direct impact on people’s lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet. We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients’ most pressing challenges and work together to solve them. As a global business, we have committed to support five of the UN’s Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it’s not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate.