Senior Account Manager

Strategic Account Manager

£50k-£60k base +bonus

About Our Client:

Our client is an early-stage digital reputation management firm, leveraging advanced AI technology to deliver industry-leading solutions for corporate and private clients. Experiencing over 300% annual growth, this agile business offers a unique opportunity to shape client engagement and drive innovation from the outset. The team is sociable, collaborative, and values both flexibility and in-person connection. A genuine interest in AI, a personal ambition to succeed and a passion for crisis and reputation management are essential.

The Opportunity

As Strategic Account Manager, you will play a key role in strengthening and expanding complex B2B client relationships at both corporate and brand level. You’ll act as the principal point of contact, ensuring seamless communication and partnership with clients, while collaborating closely with technical and messaging experts to deliver holistic solutions. This is a new role due to growth, and you\’d be joining a small, friendly, supportive team who are enjoying great success both personally and as a collective.

Key Responsibilities:

• Lead and maintain complex B2B client relationships, acting as the main interface at all levels.
• Serve as the trusted advisor and principal point of contact for client engagements.
• Partner with subject matter experts across technology and communications to deliver comprehensive client management.
• Drive retention, cross-sell, and up-sell initiatives to maximise service adoption and value delivery.
• Contribute to the evolution from traditional professional services to more tech-enabled, innovative models.

What We’re Looking For:

• 8+ years of experience in strategic account or client relationship management (ideally with exposure to tech-enabled services).
• Demonstrated track record in delivering client solutions and achieving sales targets.
• Strong commercial acumen with the ability to negotiate services and costs.
• Deep understanding of performance metrics within a client services environment.
• Exceptional communication and team management skills.
• Bachelor’s degree required; MBA or comparable advanced degree preferred.
• Experience in investor relations or communications is advantageous.
• Proven interest in AI and crisis/reputation management is essential.

Growth & Development:

This is a rare opportunity to join a business at an inflection point. As the company continues its exceptional growth trajectory, you’ll have the chance to progress rapidly into a senior leadership role with increased responsibility and earning potential. You’ll gain hands-on exposure to:

• AI-driven reputation management and generative AI content creation.
• Digital communications strategy across multiple platforms.
• Digital technology platform development and integration.
• Strategic partnership building with law firms, tech companies, and other key stakeholders.

As well as a generous commission structure that sees each member of the team increase their base healthily, you\’ll also enjoy generous annual leave, a huge degree of flexibility, 2x volunteering days a year, a personal development budget just for you and gorgeous central London offices where the team get together two days a week.

How to Apply:

If you are an ambitious client lead with proven experience in reputation management, a passion for AI and LLMs and are ready to take your career to the next level, we’d love to hear from you. Please note, due to the high volume of applications, we are only able to respond to those who meet the essential criteria outlined above.

Please note that this company does not currently offer sponsorship – please only apply if you have right to work in the UK. Due to the high volume of applications we receive, we regret that we cannot respond to every applicant individually. If you do not hear from us within two weeks of applying, please assume that your application has not been successful on this occasion.