At a Glance
- Tasks: Lead daily restaurant operations and ensure exceptional guest experiences.
- Company: Join Arcade, a pioneering hospitality project in Covent Garden.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Diverse and inclusive team culture, welcoming applicants from all backgrounds.
- Why this job: Shape the future of London hospitality with world-class chefs and vibrant experiences.
- Qualifications: Experience as an Assistant General Manager or Floor Manager in a large venue.
The predicted salary is between 40000 - 50000 £ per year.
Join our leadership team - Lead the floor. Drive performance. Shape the future of London hospitality. If you are currently a strong Assistant General Manager or an experienced Floor Manager in a large, fresh-food-led venue, this is your opportunity to take the next step in a leadership role.
About Arcade
Arcade is opening a new site in central London right in Covent Garden! For our grand opening, a Restaurant Manager position awaits to open this beautiful space. Arcade is one of UK’s most ambitious and exciting hospitality projects! A dynamic playground where world‑class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.
About The Role
We’re looking for an experienced and dynamic Senior Restaurant Manager to join the leadership team at Arcade Covent Garden, one of London’s most exciting and pioneering food and drink destinations. With multiple global kitchens, a high‑energy bar, and over a thousand guests served daily (1.2k covers daily), this is an opportunity to lead at the heart of a fast‑paced, creative, and guest‑focused environment. As an experienced Restaurant Manager, you’ll take day‑to‑day ownership of the restaurant floor, ensuring every service runs seamlessly and every guest leaves impressed. You’ll deputise for the General Manager and Assistant General Manager in their absence, leading the operation with confidence and clarity. Working across Front of House, Kitchen, and Bar teams, you’ll drive performance, develop your managers, and uphold the highest standards of hospitality, safety, and culture.
Key Responsibilities
- Lead daily restaurant operations, ensuring smooth and efficient service across all departments.
- In the absence of the Site Operations Manager and GM, take full accountability for the venue.
- Champion exceptional guest experience through proactive leadership, real‑time service recovery, and team engagement.
- Drive a culture of Health & Safety, Food Safety, and compliance through daily walkthroughs, audits, and team awareness.
- Support the recruitment and training of a high‑performing service team across the restaurant and kitchen.
- Oversee labour forecasting, rota planning, and weekly reporting in collaboration with the GM.
- Support financial performance by monitoring variable costs, analysing sales data, and driving commercial awareness.
- Uphold Arcade’s brand standards, culture, and ethos through hands‑on leadership, consistency, and clear communication.
- Act as a brand ambassador – inspiring your team and maintaining a positive, inclusive, and energetic workplace.
Desired Qualifications
- Currently a strong Assistant General Manager or an experienced Floor Manager in a large, fresh‑food‑led venue.
- Strong experience in delivering structured training, feedback, and development plans to support your teams.
- Proven experience leading large, high‑volume restaurants or hospitality venues (1k covers daily).
- Passionate about fresh food, global flavours, and high‑energy service environments.
- Strong understanding of Health & Safety, Food Safety, and Licensing compliance.
- Confidently lead, coach, and inspire a large team across multiple departments.
- Excellent commercial awareness with experience managing rotas, budgets, and cost controls.
- Hands‑on, approachable, and thrive in fast‑paced, guest‑driven environments.
- Communicate clearly and lead by example – balancing warmth with professionalism.
- Believe in developing people, fostering inclusion, and maintaining high standards at all times.
Diversity Statement
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Senior Restaurant Manager employer: Arcade
Arcade is an exceptional employer, offering a vibrant and dynamic work environment in the heart of Covent Garden, London. As part of our leadership team, you will have the opportunity to shape the future of hospitality while working alongside world-class chefs and a passionate team dedicated to delivering outstanding guest experiences. We prioritise employee growth through structured training and development, fostering a culture of inclusivity and high standards that makes Arcade not just a workplace, but a community where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Restaurant Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend hospitality events, join local groups, or even hit up social media platforms like LinkedIn to find connections at Arcade. You never know who might put in a good word for you!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for fresh food and vibrant guest experiences shine through. Share stories from your past roles that highlight your leadership skills and how you’ve driven performance in high-pressure environments.
✨Tip Number 3
Do your homework! Research Arcade and its unique concepts before your interview. Understand their brand ethos and be ready to discuss how you can contribute to their exciting vision for Covent Garden. This shows you’re genuinely interested and ready to jump in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Arcade family right from the start. Don’t miss out on this amazing opportunity!
We think you need these skills to ace Senior Restaurant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for fresh food and vibrant guest experiences. We want to see how you can bring that energy to Arcade!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Highlight your experience in managing high-volume venues and leading teams, as this is what we’re really looking for at Arcade.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the Senior Restaurant Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Arcade Covent Garden. We can’t wait to hear from you!
How to prepare for a job interview at Arcade
✨Know Your Venue
Before the interview, do your homework on Arcade and its unique offerings. Familiarise yourself with their culinary concepts and guest experience focus. This will not only show your enthusiasm but also help you align your answers with their vision.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully managed teams in high-pressure environments. Share specific examples of how you've driven performance and engaged your team, especially in busy settings like large restaurants.
✨Demonstrate Financial Acumen
Prepare to talk about your experience with managing budgets, forecasting labour, and analysing sales data. Highlight any strategies you've implemented that improved financial performance, as this is crucial for a Senior Restaurant Manager role.
✨Emphasise Guest Experience
Since Arcade prioritises exceptional guest experiences, be prepared to share your strategies for ensuring customer satisfaction. Discuss real-time service recovery examples and how you’ve fostered a culture of hospitality within your teams.
