At a Glance
- Tasks: Lead the reception team to create unforgettable guest experiences and manage daily operations.
- Company: Join Arcade, a vibrant hub of culinary creativity and hospitality excellence.
- Benefits: Enjoy 50% off food, referral bonuses, and access to wellness services.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting hospitality project that celebrates global flavours and teamwork.
- Qualifications: 2+ years in a reception or host leadership role in a high-volume venue.
The predicted salary is between 31500 - 38500 £ per year.
Join our leadership team – Own the welcome. Lead the team. Create exceptional guest experiences.
About Arcade
Arcade is one of UK’s most ambitious and exciting hospitality projects!
A dynamic playground where world-class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof.
As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.
About The Role
As an experienced Reception Manager leading the Host team, you are responsible for the day-to-day operations, performance, and development of the Reception Team and front desk processes.
As the first and last point of contact for guests, you will ensure a seamless, warm and organised arrival and departure experience.
You will also lead on optimising our bookings system, guest communication, and front‑of‑house coordination, working in step with the wider FOH and management teams.
- We'd Love To Hear From You If You
- Are currently an experienced Reception Manager in a large, fresh‑food‑led venue.
- Bring 2+ years’ experience in a reception, reservations or host leadership role within a high‑volume restaurant, hospitality venue or premium casual dining environment.
- Have solid experience managing, coaching and developing a reception or host team.
- Bring strong working knowledge of restaurant booking and reservation systems, ideally Seven Rooms, Open Table, triple seat or similar.
- Bring a track record in managing high booking volumes, walk‑ins, waitlists, table allocation and guest flow.
- Have experience coordinating closely with restaurant managers, floor teams, bar teams and security during busy services.
- Are confident handling guest complaints, special requests and service recovery with warmth and professionalism.
- Have experience maintaining accurate guest profiles, booking notes and communication records.
- Bring the ability to use booking data to optimise covers, table utilisation and the overall guest experience.
- Are passionate about fresh food, global flavours, and high‑energy service environments.
- Have a strong understanding of Health & Safety, Food Safety, and Licensing compliance.
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Working At Arcade
Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day.
We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
At Arcade, we’re more than just a restaurant group...
We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality.
We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business.
Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast‑moving, and truly unique in the hospitality industry.
Benefits Of Being Part Of The Team
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you’ve earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through
- Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
- #J-18808-Ljbffr
Reception Manager in London employer: Arcade
Arcade London is an exceptional employer that values its teams as the heart of the business, fostering a vibrant work culture where creativity and collaboration thrive. As a Financial Analyst, you'll enjoy meaningful engagement with operational teams, ample opportunities for professional growth, and a range of benefits including generous discounts and wellness support, all within a dynamic hospitality environment that encourages innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arcade. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arcade
Don't be shy about reaching out to Arcade directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arcade and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arcade
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
