At a Glance
- Tasks: Lead brand growth and operational excellence for high-growth hospitality brands.
- Company: Arcade, a vibrant collection of dining destinations in London.
- Benefits: Competitive salary, 50% off food, wellness support, and fun team events.
- Other info: Join a diverse team passionate about creativity and collaboration.
- Why this job: Be a mini-CEO, driving innovation and making a real impact in hospitality.
- Qualifications: Experience in scaling multi-site hospitality brands and strong commercial acumen.
The predicted salary is between 80000 - 100000 € per year.
Join Our Leadership Team - Lead The Next Wave Of Brand Growth & Operational Excellence. Arcade is a collection of vibrant dining destinations and a platform for building the next generation of hospitality brands. Our landmark venues across London bring together chef‑led restaurants, bars, and open kitchens in immersive, design‑forward spaces where food, music, and atmosphere combine to create unforgettable guest experiences. Alongside our venues sits Arcade Create, our brand development platform. Through Arcade Create, we partner with ambitious chefs and founders to turn original ideas into living, scalable brands‑launching, testing, and growing concepts within our high‑footfall locations.
About The Role We are hiring a Director of Brand Growth and Operations to lead the next phase of growth for Manna and Solis. We are looking for someone who has genuinely built, scaled, and commercially owned hospitality brands — not simply maintained established operations. This is not a traditional hospitality operations role, nor is it a brand marketing position. This is a business leadership role for an operator who thinks and behaves like an owner. You will take full accountability for the commercial performance, operational standards, profitability, leadership structure, and long‑term scalability of two high‑growth hospitality brands.
The successful candidate will be responsible for strengthening operational foundations, improving profitability, building leadership capability, and scaling both brands into disciplined, high‑performing multi‑site businesses without compromising quality, culture, or guest experience.
This Role Requires Someone Equally Comfortable:
- Leading operational performance
- Driving EBITDA growth
- Building scalable systems and playbooks
- Opening new sites
- Coaching senior operators
- Managing site‑level economics
- Making fast commercial decisions
- Protecting standards during growth
We'd Love To Hear From You If You:
- Think like an operator and act like an owner
- Have led and scaled multi‑site hospitality brands through periods of high growth and delivered measurable revenue and EBITDA growth.
- Have full commercial fluency across labour %, COGS, contribution margin, pricing strategy, and site‑level P&Ls
- Can clearly articulate how you scaled a business, improved EBITDA, implemented systems, and built leadership structures
- Have experience opening and expanding hospitality brands without compromising standards or guest experience
- Build high‑performing teams and create strong succession depth
- Take responsibility for outcomes, not just activity
- Thrive in fast‑paced, founder‑led, high‑accountability environments
- Balance strategic thinking with hands‑on execution
- Track performance weekly and act quickly when results drift.
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Working At Arcade Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. At Arcade, we’re more than just a restaurant group… We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business.
Benefits Of Being Part Of The Team:
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you’ve earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Director of Brand Growth & Operations in London employer: Arcade
Arcade is an exceptional employer that champions creativity and collaboration within the vibrant hospitality sector. With a commitment to employee growth, we offer unique opportunities for leadership development and hands-on experience in scaling innovative brands. Our inclusive work culture, coupled with attractive benefits such as generous discounts and wellness support, ensures that every team member feels valued and empowered to thrive in a fast-paced, dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Brand Growth & Operations in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join online groups. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show up prepared for interviews! Research Arcade and its brands, understand their values, and be ready to discuss how your experience aligns with their vision. Confidence is key!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or message can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Be ready to showcase your achievements! Prepare examples of how you've driven growth and improved operations in past roles. Numbers speak volumes, so bring those stats along!
We think you need these skills to ace Director of Brand Growth & Operations in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how excited you are about leading brand growth and operations. Share your journey and what drives you in this industry.
Be Specific About Your Experience:We’re looking for someone who has genuinely built and scaled hospitality brands. So, don’t just list your roles—tell us about the specific achievements and strategies you implemented that led to growth and success. Numbers speak volumes!
Tailor Your Application:Make sure your application reflects the unique aspects of our role. Highlight your experience with multi-site operations and how you've maintained quality while scaling. We want to know how you think like an owner and act like a leader!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arcade
✨Know Your Numbers
As a Director of Brand Growth & Operations, you need to be fluent in commercial metrics. Brush up on your understanding of labour percentages, COGS, and contribution margins. Be ready to discuss how you've used these figures to drive EBITDA growth in your previous roles.
✨Showcase Your Leadership Style
This role requires someone who can build high-performing teams. Prepare examples of how you've coached senior operators and created strong succession plans. Highlight your approach to leadership and how it aligns with Arcade's values of collaboration and empowerment.
✨Demonstrate Your Strategic Thinking
Think like an owner! Be prepared to articulate how you've scaled businesses and implemented systems without compromising quality or guest experience. Use specific examples to illustrate your strategic mindset and hands-on execution.
✨Be Ready for Fast-Paced Decision Making
In this role, quick commercial decisions are crucial. Think of instances where you've had to act swiftly when results drifted. Show that you thrive in high-accountability environments and can balance strategy with immediate action.
