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- Tasks: Lead a dynamic team and drive performance in a vibrant hospitality venue.
- Company: Join Arcade, one of the UK's most exciting hospitality projects.
- Benefits: Competitive salary, bonuses, discounts, and wellness support.
- Why this job: Shape the future of London’s food scene and unleash your leadership potential.
- Qualifications: Proven experience in a fast-paced hospitality role and a passion for excellent service.
- Other info: Be part of a creative, collaborative environment with endless growth opportunities.
The predicted salary is between 48000 - 64000 £ per year.
Salary: £56,000 + Variable Tronc + Benefits!
Join our leadership team - Lead the floor. Drive performance. Shape the future of London hospitality.
About Arcade:
Arcade is one of UK’s most ambitious and exciting hospitality projects! A dynamic playground where world-class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.
Whether you’re dreaming of crafting your own food concept, growing your skills from the ground up to management, or even launching your own business, we’re the place where your ideas can soar. With us, there’s no ceiling to you hitting your career goals and we’re here to help you make it happen!
About the role:
Are you a dynamic leader with a passion for hospitality and the drive to make a real impact? We’re looking for a driven and experienced General Manager to lead one of London’s newest, stunning and most exciting venues — Arcade Covent Garden. With over £150K in weekly revenue and 1200 covers a day, this is an opportunity to step into a leadership role at the forefront of the city’s vibrant food and drink scene. If you thrive in fast-paced, high pressured environments and love leading large teams, we want to hear from you!
As a successful General Manager in this role you will:
- In the absence of the Multisite Operations Manager, assume full responsibility for the restaurant operations.
- Lead and motivate a team of 6-8 managers (wider team circa 100) in a positive and engaged manner.
- Ensure maximum revenue and profit is achieved from all sales opportunities in every area (People, Place and Product).
- Support and contribute in admin duties; Payroll / Financial and Performance analysis.
- Complete and submit a monthly quantitative & qualitative people, performance and appraisal report to Operations and Head of People.
- Ensure weekly rotas are completed and costed in line with company guidelines.
- Monitor and report on all weekly variable costs.
- Oversee the recruitment and onboarding of new employees in the Kitchen and Restaurant.
- Be an expert in our global menus, cooking techniques, drinks processes, supplier information, flavour profiles, partner brands, and ethos.
- Ensure the Company’s Health & Safety policy is adhered to at all times.
We’d love to hear from you if you:
- Have a genuine passion for fresh food, excellent service and great guest experience (essential).
- Bring proven experience in a similar role (GM or AGM) in a fast paced high volume, high pressured environment.
- Possess a strong commercial mindset with a leadership style that motivates, empowers, and creates loyalty.
- Are fully conversant with current legislation and licensing laws.
- Bring a track record in creating a culture of Health & Safety and Food Safety awareness that allows for a safe environment for staff and guests.
- Bring a problem-solving mindset, tackle challenges with creativity to help us grow and improve.
- Have a proven ability to oversee, lead, train and inspire a sizeable restaurant team (circa 100).
- You have strong organisational and multitasking skills.
Working at Arcade:
Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.
Benefits:
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you’ve earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
General Manager (New Opening) employer: Arcade
Contact Detail:
Arcade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (New Opening)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality scene. Attend industry events, join local groups, or even hit up social media platforms to find opportunities. You never know who might have the inside scoop on that perfect General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your ideas and experiences, and don’t be afraid to show how you can bring something unique to the table at Arcade.
✨Tip Number 3
Prepare for those interviews! Research Arcade and its concepts thoroughly. Be ready to discuss how your leadership style aligns with their vision and how you can drive performance in a fast-paced environment. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Arcade family. Don’t miss out on the chance to lead one of London’s most exciting venues!
We think you need these skills to ace General Manager (New Opening)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific experiences that highlight your love for fresh food and excellent service. We want to see how you connect with our mission at Arcade.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your leadership experience in fast-paced environments and any achievements that demonstrate your ability to drive performance. We’re looking for someone who can lead a large team effectively!
Be Specific About Your Experience: In your cover letter, be specific about your previous roles and how they relate to what we’re looking for. Mention your experience with financial analysis, team management, and creating a culture of health and safety. We love details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Arcade
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics like revenue, profit margins, and cost control. Be ready to discuss how you've driven performance in previous roles and how you plan to maximise revenue at Arcade.
✨Showcase Your Leadership Style
This role requires leading a large team, so be prepared to share specific examples of how you've motivated and empowered your staff in the past. Highlight your approach to creating a positive culture and how you handle challenges within a team setting.
✨Be Passionate About Hospitality
Arcade is all about exceptional guest experiences, so convey your genuine passion for hospitality. Share stories that illustrate your commitment to fresh food and excellent service, and how you’ve gone above and beyond to enhance guest satisfaction.
✨Understand the Brand
Familiarise yourself with Arcade's unique concepts and culinary offerings. Research their ethos and be ready to discuss how your vision aligns with theirs. Showing that you understand their brand will demonstrate your enthusiasm and readiness to contribute to their exciting projects.
