At a Glance
- Tasks: Lead a vibrant team and ensure exceptional guest experiences in a bustling restaurant.
- Company: Join Manna, a top brand known for indulgent American comfort food.
- Benefits: Enjoy 50% off meals, wage advances, and fun team parties!
- Other info: Diverse and inclusive team culture with growth opportunities.
- Why this job: Be the heartbeat of a new restaurant and shape its success.
- Qualifications: Experience in high-volume kitchens and a passion for food and hospitality.
The predicted salary is between 29700 - 36300 £ per year.
MANNA NEW OPENING: Portobello Road, West London.
Own the brand. Lead the team. Deliver the experience.
About Manna:
As one of Arcade’s most successful brands, Manna focuses on bold, indulgent American comfort food done properly. Created by Bake Street’s Feroz Gajia, the menu brings together cult smash burgers, crispy fried chicken and classic diner-inspired favourites, from double patties and hot chicken to loaded fries and thick shakes.
About The Role:
As the new opening Restaurant Manager (Portobello Road, London), you will be the ultimate role model for your FoH and BoH team. You will be hands on managing the day-to-day running of the brand, ensuring your Team Leads are taking responsibility for leading service and supervising the team members, all whilst maintaining high standards across people, product and presentation.
This role is about setting the pace, supporting the team, and ensuring every service runs smoothly, safely and in line with brand expectations.
You’ll be the heartbeat of the brand on site: leading from the front, developing your team and delivering consistently brilliant food and guest experiences. This is an ideal opportunity for someone who takes pride in running a tight, safe and commercially successful operation.
As a successful Restaurant / Shop Manager you will:
- Lead shifts with full accountability for health & safety, licensing and food safety compliance, including walk-rounds, incident reporting and safety drill readiness.
- Develop, coach and motivate the FOH team, delivering briefings, training, tastings and supporting recruitment, onboarding and performance development.
- Own the guest journey on shift, ensuring exceptional service standards, strong team knowledge and seamless collaboration with kitchen.
- Support financial performance, including rota planning, shift reporting, sales analysis and identifying revenue opportunities without compromising experience.
- Act as a brand and culture ambassador, driving team engagement, positive behaviours and adoption of new initiatives, menus and operational improvements.
- Become an expert in the menu, cooking techniques, ingredients, suppliers and brand story.
- Recruit, train and develop a positive, high-performing team.
We'd love to hear from you if you bring:
- Experience leading a busy, high-volume kitchen or food-led operation similar to ours (Manna).
- A confident, visible leader who enjoys being part of the service.
- A passion for cooking, the kitchen and all of its moving parts!
- Strong commercial awareness, including labour, stock, food cost and GP management.
- High standards and excellent attention to detail.
- A genuine passion for food, hospitality and guest experience.
- Experience recruiting, training and managing team performance.
- A calm, solutions-focused approach in a fast-paced environment.
- Food Safety Level 3, or a willingness to complete the qualification.
- Strong knowledge of food safety, HACCP and workplace health and safety.
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
At Manna, our Shop Managers are owners, operators and team builders. If you’re ready to make a brand your own and create a place where guests and team members want to return, we’d love to hear from you.
Benefits of being part of the team:
- Refer a friend bonus.
- Internal wage advance facility to instantly access the wages you’ve earned.
- A restaurant recognition budget for Birthday goodies and career milestones.
- 50% off food in our restaurants for you and your loved ones.
- 50% off food in JKS restaurants within Arcade for you and your loved ones.
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year.
- Summer and Christmas team parties where we all down tools and have some fun!
Restaurant Manager employer: Arcade Support Office
Arcade is an exceptional employer, offering a dynamic work environment in the heart of London’s vibrant hospitality scene. With a strong focus on employee development and a commitment to diversity and inclusion, we provide our team with generous benefits such as 33 days of holiday, performance bonuses, and discounts at our restaurants. Join us to lead a passionate sales team and make a tangible impact on our growth while enjoying a collaborative culture that celebrates achievements and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arcade Support Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arcade Support Office
Don't be shy about reaching out to Arcade Support Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arcade Support Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arcade Support Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
