At a Glance
- Tasks: Lead brand growth and operational excellence for high-growth hospitality brands.
- Company: Join Arcade, a vibrant collection of dining destinations in London.
- Benefits: Enjoy 50% off food, refer-a-friend bonuses, and wellness support.
- Other info: Join a diverse team passionate about creativity and collaboration.
- Why this job: Be a mini-CEO, driving innovation and guest experiences in hospitality.
- Qualifications: Experience in scaling multi-site hospitality brands and strong commercial fluency.
The predicted salary is between 80000 - 100000 € per year.
Join Our Leadership Team – Lead The Next Wave Of Brand Growth & Operational Excellence.
About Arcade
Arcade is a collection of vibrant dining destinations and a platform for building the next generation of hospitality brands. Our landmark venues across London bring together chef-led restaurants, bars, and open kitchens in immersive, design-forward spaces where food, music, and atmosphere combine to create unforgettable guest experiences. Alongside our venues sits Arcade Create, our brand development platform. Through Arcade Create, we partner with ambitious chefs and founders to turn original ideas into living, scalable brands – launching, testing, and growing concepts within our high‑footfall locations. Brands developed through the platform include Manna, Solis, Hero, and many more, with successful concepts expanding beyond Arcade into standalone locations around the world. Together, Arcade and Arcade Create form a unique ecosystem where talent is championed, ideas are realised, and guests experience what’s next in food.
About the Role
We are hiring a Director of Brand Growth and Operations to lead the next phase of growth for Manna and Solis. We are looking for someone who has genuinely built, scaled, and commercially owned hospitality brands – not simply maintained established operations. This is not a traditional hospitality operations role, nor is it a brand marketing position. This is a business leadership role for an operator who thinks and behaves like an owner. You will take full accountability for the commercial performance, operational standards, profitability, leadership structure, and long‑term scalability of two high‑growth hospitality brands. The role is effectively a mini‑CEO mandate within the Arcade ecosystem.
The successful candidate will be responsible for strengthening operational foundations, improving profitability, building leadership capability, and scaling both brands into disciplined, high‑performing multi‑site businesses without compromising quality, culture, or guest experience.
This role requires someone equally comfortable:
- Leading operational performance
- Driving EBITDA growth
- Building scalable systems and playbooks
- Opening new sites
- Coaching senior operators
- Managing site‑level economics
We’d love to hear from you if you:
- Think like an operator and act like an owner
- Have led and scaled multi‑site hospitality brands through periods of high growth and delivered measurable revenue and EBITDA growth.
- Have full commercial fluency across labour %, COGS, contribution margin, pricing strategy, and site‑level P&Ls
- Can clearly articulate how you scaled a business, improved EBITDA, implemented systems, and built leadership structures
- Have experience opening and expanding hospitality brands without compromising standards or guest experience
- Build high‑performing teams and create strong succession depth
- Take responsibility for outcomes, not just activity
- Thrive in fast‑paced, founder‑led, high‑accountability environments
- Balance strategic thinking with hands‑on execution
- Track performance weekly and act quickly when results drift.
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Working at Arcade
Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. At Arcade, we’re more than just a restaurant group… We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast‑moving, and truly unique in the hospitality industry.
Benefits of being part of the team
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you’ve earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Director of Brand Growth & Operations in London employer: Arcade Support Office
Arcade is an exceptional employer that champions creativity and collaboration within the vibrant hospitality sector. With a commitment to employee growth, Arcade offers unique opportunities for leadership development and operational excellence, all while fostering a diverse and inclusive work culture. Employees enjoy a range of benefits, including generous discounts, wellness support, and engaging team events, making it an exciting place to thrive in the heart of London’s dynamic dining scene.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Brand Growth & Operations in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join relevant groups. You never know who might have the inside scoop on opportunities or be looking for someone just like you.
✨Tip Number 2
Show up prepared for interviews! Research Arcade and its brands, understand their ethos, and think about how your experience aligns with their vision. Bring your A-game and be ready to discuss how you can drive growth and operational excellence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the Arcade family.
We think you need these skills to ace Director of Brand Growth & Operations in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how your experiences align with our mission at Arcade and how you can contribute to our vibrant dining destinations.
Be Specific About Your Achievements:Don’t just tell us you’ve led and scaled brands; show us the numbers! Use specific examples of how you’ve driven EBITDA growth or improved operational standards. We love a good success story!
Tailor Your Application:Make sure to tailor your application to the Director of Brand Growth & Operations role. Highlight your experience in building scalable systems and leading high-performing teams, as these are key to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arcade Support Office
✨Know Your Brands Inside Out
Before the interview, dive deep into Manna and Solis. Understand their unique selling points, target audience, and what sets them apart in the hospitality scene. This knowledge will help you articulate how you can drive growth and operational excellence.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've built high-performing teams in the past. Share specific examples of how you've coached senior operators and created strong succession plans, as this role demands a hands-on leader who can inspire others.
✨Demonstrate Commercial Fluency
Brush up on key financial metrics like EBITDA, labour %, and contribution margin. Be prepared to discuss how you've used these metrics to improve profitability and scale operations in previous roles. This will show that you think like an owner and understand the business side of hospitality.
✨Prepare for Scenario Questions
Expect questions about real-life scenarios, such as how you'd handle opening a new site or improving site-level economics. Think through your strategies and be ready to explain your thought process clearly. This will demonstrate your ability to balance strategic thinking with hands-on execution.
