At a Glance
- Tasks: Manage group reservations and ensure seamless guest experiences across multiple venues.
- Company: Arcade London, a vibrant food and drink destination with chef-led brands.
- Benefits: Dynamic work environment, opportunities for growth, and a chance to be part of exciting events.
- Other info: Fast-paced role perfect for organised individuals who thrive under pressure.
- Why this job: Join a passionate team and turn enquiries into unforgettable guest experiences.
- Qualifications: Experience in hospitality reservations or events coordination is preferred.
The predicted salary is between 22050 - 26950 £ per year.
We're
Hiring: Group Reservations Executive | Arcade London A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
About Arcade Arcade is a global food and drink destination built around original, chef-led food brands, bold global flavours and unforgettable guest experiences.
Across our London venues, we bring together some of the world's most exciting culinary talent under one roof.
From group dining and corporate gatherings to private events and large-scale celebrations, there's always something happening at Arcade.
The Role We're looking for a highly organised, commercially minded Reservations Executive to support our growing Sales team.
You'll be responsible for managing high volumes of inbound enquiries across multiple venues, qualifying leads, converting group reservations and ensuring every booking is handled efficiently and professionally.
This is a hands-on, high-volume role where attention to detail, excellent communication and the ability to juggle multiple priorities are essential.
What You'll
Doing: Monitoring and managing multiple reservations and sales inboxes, ensuring enquiries are responded to promptly.
Handling and qualifying inbound enquiries for group dining, corporate bookings and private events.
Managing reservations across Seven Rooms, Trippleseat, Open Table.
Identifying high-value opportunities and passing qualified leads to the Sales team.
Maximising booking conversions through proactive follow-ups, upselling and excellent guest communication.
Maintaining accurate booking records, guest information and enquiry pipelines.
Working closely with Sales and venue teams to coordinate bookings and deliver a seamless guest experience.
- We'd Love to Hear From You
- You
Are: Experienced in hospitality reservations, events coordination, sales support or a similar role.
Experienced in using reservation systems such as Seven Rooms, Trippleseat, Open Table or Advantage (experience with all four isn't essential).
Experience working in a high-volume restaurant group or multi-site hospitality business would be a strong advantage.
Highly organised and confident managing multiple inboxes, systems and competing priorities.
Comfortable handling a high volume of enquiries in a fast-paced environment.
Commercially aware, with a natural ability to identify opportunities and convert enquiries into bookings. An excellent communicator with strong attention to detail and a proactive approach.
Join Us!
If you're immediately available, passionate about hospitality, thrive in a busy environment and enjoy turning enquiries into great guest experiences, we'd love to hear from you!
Group Reservations Executives employer: Arcade Support Office
Arcade is an exceptional employer, offering a dynamic work environment in the heart of London’s vibrant hospitality scene. With a strong focus on employee development and a commitment to diversity and inclusion, we provide our team with generous benefits such as 33 days of holiday, performance bonuses, and discounts at our restaurants. Join us to lead a passionate sales team and make a tangible impact on our growth while enjoying a collaborative culture that celebrates achievements and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Group Reservations Executives
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arcade Support Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arcade Support Office
Don't be shy about reaching out to Arcade Support Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Reservations Executives
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arcade Support Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arcade Support Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
