At a Glance
- Tasks: Lead brand growth and operational excellence for high-growth hospitality brands.
- Company: Arcade, a vibrant collection of dining destinations in London.
- Benefits: Competitive salary, 50% off food, wellness support, and fun team events.
- Other info: Join a diverse team passionate about creativity and collaboration in hospitality.
- Why this job: Be a mini-CEO, driving innovation and creating unforgettable guest experiences.
- Qualifications: Experience in scaling multi-site hospitality brands and strong commercial acumen.
The predicted salary is between 80000 - 100000 € per year.
Join Our Leadership Team – Lead The Next Wave Of Brand Growth & Operational Excellence.
About Arcade
Arcade is a collection of vibrant dining destinations and a platform for building the next generation of hospitality brands. Our landmark venues across London bring together chef-led restaurants, bars, and open kitchens in immersive, design-forward spaces where food, music, and atmosphere combine to create unforgettable guest experiences. Alongside our venues sits Arcade Create, our brand development platform. Through Arcade Create, we partner with ambitious chefs and founders to turn original ideas into living, scalable brands – launching, testing, and growing concepts within our high‑footfall locations. Brands developed through the platform include Manna, Solis, Hero, and many more, with successful concepts expanding beyond Arcade into standalone locations around the world. Together, Arcade and Arcade Create form a unique ecosystem where talent is championed, ideas are realised, and guests experience what’s next in food.
About the Role
We are hiring a Director of Brand Growth and Operations to lead the next phase of growth for Manna and Solis. We are looking for someone who has genuinely built, scaled, and commercially owned hospitality brands – not simply maintained established operations. This is not a traditional hospitality operations role, nor is it a brand marketing position. This is a business leadership role for an operator who thinks and behaves like an owner. You will take full accountability for the commercial performance, operational standards, profitability, leadership structure, and long‑term scalability of two high‑growth hospitality brands. The role is effectively a mini‑CEO mandate within the Arcade ecosystem. The successful candidate will be responsible for strengthening operational foundations, improving profitability, building leadership capability, and scaling both brands into disciplined, high‑performing multi‑site businesses without compromising quality, culture, or guest experience.
This role requires someone equally comfortable:
- Leading operational performance
- Driving EBITDA growth
- Building scalable systems and playbooks
- Opening new sites
- Coaching senior operators
- Managing site‑level economics
We’d love to hear from you if you:
- Think like an operator and act like an owner
- Have led and scaled multi‑site hospitality brands through periods of high growth and delivered measurable revenue and EBITDA growth.
- Have full commercial fluency across labour %, COGS, contribution margin, pricing strategy, and site‑level P&Ls
- Can clearly articulate how you scaled a business, improved EBITDA, implemented systems, and built leadership structures
- Have experience opening and expanding hospitality brands without compromising standards or guest experience
- Build high‑performing teams and create strong succession depth
- Take responsibility for outcomes, not just activity
- Thrive in fast‑paced, founder‑led, high‑accountability environments
- Balance strategic thinking with hands‑on execution
- Track performance weekly and act quickly when results drift.
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Working at Arcade
Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. At Arcade, we’re more than just a restaurant group… We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast‑moving, and truly unique in the hospitality industry.
Benefits of being part of the team
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you’ve earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Director of Brand Growth & Operations employer: Arcade Support Office
Arcade is an exceptional employer that champions creativity and collaboration within the vibrant hospitality sector. With a commitment to employee growth, our teams benefit from comprehensive support, including access to wellness services and generous discounts at our restaurants. Join us in a dynamic environment where your leadership can drive brand success while being part of a diverse and inclusive culture that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Brand Growth & Operations
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join relevant groups. You never know who might have the inside scoop on opportunities at places like Arcade.
✨Tip Number 2
Show your passion for hospitality! When you get that interview, let your enthusiasm shine through. Talk about your experiences in building and scaling brands, and how you can bring that energy to Arcade.
✨Tip Number 3
Prepare to discuss numbers! Be ready to dive into your past successes with EBITDA growth and operational performance. Show us how you’ve driven profitability and built strong teams in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Arcade family.
We think you need these skills to ace Director of Brand Growth & Operations
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how excited you are about building and scaling brands. Share your journey and what drives you in this industry.
Be Specific:Don't just say you've led multi-site brands; tell us how you did it! Use concrete examples to illustrate your achievements, like how you improved EBITDA or opened new sites. We love numbers and success stories!
Tailor Your Application:Make sure your application speaks directly to the role of Director of Brand Growth & Operations. Highlight your experience with operational performance and leadership structures. We want to know why you're the perfect fit for this unique position!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Arcade Support Office
✨Know Your Numbers
As a Director of Brand Growth & Operations, you need to be fluent in commercial metrics. Brush up on your understanding of labour %, COGS, and contribution margins. Be ready to discuss how you've driven EBITDA growth in previous roles.
✨Showcase Your Leadership Style
This role is all about building high-performing teams. Prepare examples of how you've coached senior operators and created strong succession plans. Highlight your hands-on approach to leadership and how it has positively impacted team performance.
✨Demonstrate Your Strategic Thinking
Arcade is looking for someone who can balance strategic thinking with execution. Be prepared to share specific instances where you've implemented scalable systems and playbooks that improved operational standards without compromising guest experience.
✨Be Ready to Discuss Growth Stories
You’ll need to articulate how you've successfully scaled hospitality brands. Prepare a narrative around your experiences opening new sites and the challenges you faced. Focus on measurable outcomes and how you maintained quality throughout the process.
