At a Glance
- Tasks: Lead a dynamic team, ensuring smooth service and high food quality.
- Company: Join Manna, a top brand serving cult smash burgers and comfort food.
- Benefits: Enjoy 50% off food, refer-a-friend bonuses, and access to wellness services.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be a key player in a fun, fast-paced environment with growth opportunities.
- Qualifications: 2+ years in a leadership role in a busy food setting.
The predicted salary is between 25920 - 31680 £ per year.
Join our opening team! Serving cult smash burgers, developing a brilliant team and keeping every shift running at its best.
About Manna:
As one of Arcade’s most successful brands, Manna focuses on bold, indulgent American comfort food done properly. Created by Bake Street’s Feroz Gajia, the menu brings together cult smash burgers, crispy fried chicken and classic diner-inspired favourites, from double patties and hot chicken to loaded fries and thick shakes.
About The Role:
As a Team Lead at Manna at Portobello, you will be the Shop Manager’s right hand and the role model for the team on shift. You will support the day-to-day running of the brand, taking responsibility for leading service, supervising team members, and maintaining high standards across people, product and presentation.
You will be hands-on, confident in the kitchen and on the floor, and trusted to step up in the Shop Manager’s absence. This role is about setting the pace, supporting the team, and ensuring every service runs smoothly, safely and in line with brand expectations.
As a successful Team Lead, you will:
- Build expert knowledge of our menu, cooking techniques, ingredients and brand ethos, leading by example during service
- Ensure the team consistently delivers high food quality and responds confidently and positively to guest feedback
- Support the training and day-to-day development of the team, helping create a positive, high-performing culture while managing rotas and feedback
- Manage your section efficiently during busy service periods
- Adhere to all food hygiene and health & safety regulations
- Take advantage of ongoing training and career development opportunities
We'd love to hear from you if you:
- Bring 2+ years of experience as a Team Lead, Senior Chef or similar role within a fast-paced food environment
- Are confident leading teams during busy services and thrive in a hands-on operational role
- Have strong knowledge of food safety, kitchen operations and quality control standards
- Have experience supporting team development, training and performance management
- Understand stock control, labour management and the importance of cost efficiency within hospitality operations
- Bring Food Safety Level 3 certification
- Have excellent communication skills and a strong desire to learn and develop
- Bring an ability to work under pressure while maintaining high attention to detail
- Are ready to bring your energy, creativity, and expertise to Manna!
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Benefits of being part of the team:
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you’ve earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Team Lead employer: Arcade London
Arcade is an exceptional employer, offering a vibrant and dynamic work environment at the iconic Battersea Power Station. With a strong focus on employee growth, we provide opportunities for cross-training and development within our diverse culinary landscape, ensuring that every team member can thrive. Our commitment to genuine hospitality is matched by our supportive culture, competitive benefits, and exciting team events, making Arcade a truly rewarding place to work in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arcade London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arcade London
Don't be shy about reaching out to Arcade London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arcade London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arcade London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
