At a Glance
- Tasks: Lead daily restaurant operations and ensure exceptional guest experiences.
- Company: Join Arcade, a dynamic hub for innovative food and drink in London.
- Benefits: Enjoy 50% off meals, refer-a-friend bonuses, and access to wellness services.
- Other info: Be part of a diverse team that values creativity and collaboration.
- Why this job: Shape the future of hospitality while working with world-class chefs and vibrant teams.
- Qualifications: Experience as an Assistant General Manager or Floor Manager in a high-volume venue.
The predicted salary is between 31500 - 38500 £ per year.
Join our leadership team - Lead the floor. Drive performance. Shape the future of London hospitality.
If you are currently a strong Assistant General Manager or an experienced Floor Manager in a large, fresh-food-led venue, this is your opportunity to take the next step in a leadership role.
About Arcade:
Arcade is one of the UK’s most ambitious and exciting hospitality projects! A dynamic playground where world-class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.
About the role:
We’re looking for an experienced and dynamic Senior Restaurant Manager to join the leadership team at Arcade Tottenham Court Road, one of London’s most exciting and pioneering food and drink destinations. With multiple global kitchens, a high-energy bar, and over a thousand covers on a busy day, this is an opportunity to lead at the heart of a fast-paced, creative, and guest-focused environment.
As an experienced Restaurant Manager, you’ll take day-to-day ownership of the restaurant floor, ensuring every service runs seamlessly and every guest leaves impressed. You’ll deputise for the Site Operations Manager and General Manager in their absence, leading the operation with confidence and clarity. Working across Front of House, Kitchen, and Bar teams, you’ll drive performance, develop your managers, and uphold the highest standards of hospitality, safety, and culture.
As a successful Sr Restaurant Manager for Arcade, you will:
- Lead daily restaurant operations, ensuring smooth and efficient service across all departments.
- In the absence of the Site Operations Manager and GM, take full accountability for the venue.
- Champion exceptional guest experience through proactive leadership, real-time service recovery, and team engagement.
- Drive a culture of Health Safety, Food Safety, and compliance through daily walkthroughs, audits, and team awareness.
- Support the recruitment and training of a high-performing service team across the restaurant and kitchen.
- Oversee labour forecasting, rota planning, and weekly reporting in collaboration with the GM.
- Support financial performance by monitoring variable costs, analysing sales data, and driving commercial awareness.
- Uphold Arcade’s brand standards, culture, and ethos through hands-on leadership, consistency, and clear communication.
- Act as a brand ambassador - inspiring your team and maintaining a positive, inclusive, and energetic workplace.
We’d love to hear from you if you:
- Are currently a strong Assistant General Manager or an experienced Floor Manager in a large, fresh-food-led venue.
- Bring strong experience in delivering structured training, feedback, and development plans to support your teams.
- Bring proven experience leading large, high-volume restaurants or hospitality venues (1k covers daily).
- Are passionate about fresh food, global flavours, and high-energy service environments.
- Have a strong understanding of Health Safety, Food Safety, and Licensing compliance.
- Can confidently lead, coach, and inspire a large team across multiple departments.
- Possess excellent commercial awareness with experience managing rotas, budgets, and cost controls.
- Are hands-on, approachable, and thrive in fast-paced, guest-driven environments.
- Communicate clearly and lead by example - balancing warmth with professionalism.
- Believe in developing people, fostering inclusion, and maintaining high standards at all times.
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Working at Arcade:
Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.
Benefits of being part of the team:
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you’ve earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Senior Restaurant Manager - London employer: Arcade Food Hall
Join our vibrant team at Arcade Battersea Power Station, where we pride ourselves on delivering exceptional dining experiences in a dynamic and inclusive environment. As a Senior Waiter, you'll not only enjoy competitive benefits like wage advances and generous discounts but also have the opportunity to grow your skills and advance your career while being part of a supportive team that celebrates achievements together. With a focus on top-tier hospitality and a buzzing atmosphere, this is an exciting place to thrive and make meaningful connections with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Restaurant Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arcade Food Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arcade Food Hall
Don't be shy about reaching out to Arcade Food Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Restaurant Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arcade Food Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arcade Food Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
