At a Glance
- Tasks: Lead the host team and create unforgettable guest experiences in a vibrant restaurant.
- Company: Join Arcade, a dynamic collective of innovative food and drink brands.
- Benefits: Enjoy 50% off meals, referral bonuses, and access to wellness services.
- Other info: Join a fast-paced environment with opportunities for growth and creativity.
- Why this job: Be at the forefront of hospitality, shaping first impressions and driving performance.
- Qualifications: Experience in high-volume hospitality and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Join our leadership team - Lead the host team. Shape every first impression. Drive Front of House Performance!
About Arcade: With multiple global kitchens, a high-energy bar, and over a thousand guests served daily (1.2k covers daily), this is an opportunity to lead at the heart of a fast-paced, creative, and guest-focused environment. With revenue exceeding 150K per week, you will ensure every guest receives a seamless and memorable welcome, while optimising bookings, walk-ins, and sales opportunities.
About the role: We're looking for an experienced Host Restaurant Manager to lead our Host team at Arcade Battersea. In this role you will oversee the daily floor operation and with your team of Hosts, manage the front-of-house guest journey. The successful candidate for this role is a Restaurant Manager who is exceptionally warm, outgoing, and naturally hospitality-focused, with the confidence to build relationships with both guests and local businesses.
A key part of the role will be helping us drive covers and increase awareness of the venue. Therefore, we are looking for someone who would be comfortable attending local networking events, building relationships within the Battersea community, and actively seeking opportunities to bring new guests into the business.
As a successful Host Team Manager you will:
- Lead, coach and motivate the host team to deliver a warm, professional and seamless guest experience
- Control the pace and flow of service through effective table and queue management
- Maintain immaculate front-of-house standards at all times
- Optimise bookings, walk-ins and live table allocations to maximise capacity
- Manage large groups and special requests with precision and attention to detail
- Support recruitment, onboarding and ongoing training
- Deliver regular feedback and contribute to performance reviews and succession planning
- Ensure full compliance with fire, emergency and allergen procedures
We'd love to hear from you if you bring:
- Exceptional communication and guest engagement abilities
- Proven experience leading a host or reception team in a high-volume hospitality environment
- Strong experience using booking and reservation systems, with confidence managing live availability
- An analytical mindset, comfortable reviewing cover data and using insights to improve performance
- Strong commercial awareness and confidence managing bookings and floor flow
- The ability to thrive under pressure with excellent decision-making skills
- Strong understanding of health & safety and compliance standards
- A hands-on leader who leads by example and thrives in fast-paced venues
Working at Arcade: Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
At Arcade, we're more than just a restaurant group... We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.
Benefits of being part of the team:
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you've earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Host Manager - London employer: Arcade Food Hall
Join our vibrant team at Arcade Battersea Power Station, where we pride ourselves on delivering exceptional dining experiences in a dynamic and inclusive environment. As a Senior Waiter, you'll not only enjoy competitive benefits like wage advances and generous discounts but also have the opportunity to grow your skills and advance your career while being part of a supportive team that celebrates achievements together. With a focus on top-tier hospitality and a buzzing atmosphere, this is an exciting place to thrive and make meaningful connections with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Host Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arcade Food Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arcade Food Hall
Don't be shy about reaching out to Arcade Food Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arcade Food Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arcade Food Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
