At a Glance
- Tasks: Lead brand growth and operational excellence for high-growth hospitality brands.
- Company: Arcade, a vibrant collection of dining destinations in London.
- Benefits: 50% off food, refer-a-friend bonus, and access to wellness services.
- Other info: Join a diverse team passionate about creativity and collaboration.
- Why this job: Be a mini-CEO, driving innovation and making a real impact in hospitality.
- Qualifications: Experience in scaling multi-site hospitality brands and strong commercial acumen.
The predicted salary is between 90000 - 110000 £ per year.
Join Our Leadership Team - Lead The Next Wave Of Brand Growth & Operational Excellence.
About Arcade: Arcade is a collection of vibrant dining destinations and a platform for building the next generation of hospitality brands. Our landmark venues across London bring together chef-led restaurants, bars, and open kitchens in immersive, design-forward spaces where food, music, and atmosphere combine to create unforgettable guest experiences. Alongside our venues sits Arcade Create, our brand development platform. Through Arcade Create, we partner with ambitious chefs and founders to turn original ideas into living, scalable brands-launching, testing, and growing concepts within our high-footfall locations.
About the Role: We are hiring a Director of Brand Growth and Operations to lead the next phase of growth for Manna and Solis. We are looking for someone who has genuinely built, scaled, and commercially owned hospitality brands - not simply maintained established operations. This is a business leadership role for an operator who thinks and behaves like an owner. You will take full accountability for the commercial performance, operational standards, profitability, leadership structure, and long-term scalability of two high-growth hospitality brands.
The successful candidate will be responsible for:
- Strengthening operational foundations
- Improving profitability
- Building leadership capability
- Scaling both brands into disciplined, high-performing multi-site businesses without compromising quality, culture, or guest experience
This role requires someone equally comfortable:
- Leading operational performance
- Driving EBITDA growth
- Building scalable systems and playbooks
- Opening new sites
- Coaching senior operators
- Managing site-level economics
- Making fast commercial decisions
- Protecting standards during growth
We'd love to hear from you if you:
- Think like an operator and act like an owner
- Have led and scaled multi-site hospitality brands through periods of high growth and delivered measurable revenue and EBITDA growth
- Have full commercial fluency across labour %, COGS, contribution margin, pricing strategy, and site-level P&Ls
- Can clearly articulate how you scaled a business, improved EBITDA, implemented systems, and built leadership structures
- Have experience opening and expanding hospitality brands without compromising standards or guest experience
- Build high-performing teams and create strong succession depth
- Take responsibility for outcomes, not just activity
- Thrive in fast-paced, founder-led, high-accountability environments
- Balance strategic thinking with hands-on execution
- Track performance weekly and act quickly when results drift
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Working at Arcade: Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. At Arcade, we're more than just a restaurant group We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business.
Benefits of being part of the team:
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you've earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Director of Brand Growth & Operations - London employer: Arcade Food Hall
Join our vibrant team at Arcade Battersea Power Station, where we pride ourselves on delivering exceptional dining experiences in a dynamic and inclusive environment. As a Senior Waiter, you'll not only enjoy competitive benefits like wage advances and generous discounts but also have the opportunity to grow your skills and advance your career while being part of a supportive team that celebrates achievements together. With a focus on top-tier hospitality and a buzzing atmosphere, this is an exciting place to thrive and make meaningful connections with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Brand Growth & Operations - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arcade Food Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arcade Food Hall
Don't be shy about reaching out to Arcade Food Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Brand Growth & Operations - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arcade Food Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arcade Food Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
