At a Glance
- Tasks: Lead brand growth and operational excellence for high-performing hospitality brands.
- Company: Arcade, a vibrant collection of dining destinations in London.
- Benefits: Competitive salary, 50% off food, wellness support, and fun team events.
- Other info: Join a diverse team passionate about creativity and collaboration.
- Why this job: Be a mini-CEO, driving innovation and growth in the hospitality industry.
- Qualifications: Experience in scaling multi-site hospitality brands and strong commercial acumen.
The predicted salary is between 80000 - 100000 £ per year.
Join Our Leadership Team - Lead The Next Wave Of Brand Growth & Operational Excellence.
About Arcade: Arcade is a collection of vibrant dining destinations and a platform for building the next generation of hospitality brands. Our landmark venues across London bring together chef-led restaurants, bars, and open kitchens in immersive, design-forward spaces where food, music, and atmosphere combine to create unforgettable guest experiences. Alongside our venues sits Arcade Create, our brand development platform. Through Arcade Create, we partner with ambitious chefs and founders to turn original ideas into living, scalable brands-launching, testing, and growing concepts within our high-footfall locations. Brands developed through the platform include Manna, Solis, Hero, and many more, with successful concepts expanding beyond Arcade into standalone locations around the world. Together, Arcade and Arcade Create form a unique ecosystem where talent is championed, ideas are realised, and guests experience what's next in food.
About the Role: We are hiring a Director of Brand Growth and Operations to lead the next phase of growth for Manna and Solis. We are looking for someone who has genuinely built, scaled, and commercially owned hospitality brands - not simply maintained established operations. This is not a traditional hospitality operations role, nor is it a brand marketing position. This is a business leadership role for an operator who thinks and behaves like an owner. You will take full accountability for the commercial performance, operational standards, profitability, leadership structure, and long-term scalability of two high-growth hospitality brands. The role is effectively a mini-CEO mandate within the Arcade ecosystem.
The successful candidate will be responsible for:
- Strengthening operational foundations
- Improving profitability
- Building leadership capability
- Scaling both brands into disciplined, high-performing multi-site businesses without compromising quality, culture, or guest experience
This role requires someone equally comfortable:
- Leading operational performance
- Driving EBITDA growth
- Building scalable systems and playbooks
- Opening new sites
- Coaching senior operators
- Managing site-level economics
- Making fast commercial decisions
- Protecting standards during growth
We'd love to hear from you if you:
- Think like an operator and act like an owner
- Have led and scaled multi-site hospitality brands through periods of high growth and delivered measurable revenue and EBITDA growth
- Have full commercial fluency across labour %, COGS, contribution margin, pricing strategy, and site-level P&Ls
- Can clearly articulate how you scaled a business, improved EBITDA, implemented systems, and built leadership structures
- Have experience opening and expanding hospitality brands without compromising standards or guest experience
- Build high-performing teams and create strong succession depth
- Take responsibility for outcomes, not just activity
- Thrive in fast-paced, founder-led, high-accountability environments
- Balance strategic thinking with hands-on execution
- Track performance weekly and act quickly when results drift
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.
Working at Arcade: Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. At Arcade, we're more than just a restaurant group We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.
Benefits of being part of the team:
- Refer a friend bonus
- Internal wage advance facility to instantly access the wages you've earned
- A restaurant recognition budget for Birthday goodies and career milestones
- 50% off food in our restaurants for you and your loved ones
- 50% off food in JKS restaurants within Arcade for you and your loved ones
- Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year
- Summer and Christmas team parties where we all down tools and have some fun!
Director of Brand Growth & Operations - London employer: Arcade Food Hall
Arcade is an exceptional employer that champions creativity and collaboration within the vibrant hospitality sector. With a commitment to employee growth, we offer unique benefits such as a refer-a-friend bonus, access to wellness services, and generous discounts at our restaurants. Our dynamic work culture fosters innovation and empowers team members to thrive in a fast-paced environment, making it an exciting place to build a rewarding career in London.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Brand Growth & Operations - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on your dream role!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in scaling brands and driving profitability. Share specific examples of how you've made an impact in previous roles—numbers speak volumes!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members at Arcade. A personal touch can set you apart from the crowd and show your genuine interest.
✨Tip Number 4
Prepare for interviews by diving deep into Arcade’s brands and their growth stories. Understand their operational challenges and come ready with ideas on how you could contribute. This shows you’re not just looking for any job, but you’re genuinely invested in their success!
We think you need these skills to ace Director of Brand Growth & Operations - London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how your experiences align with our mission at Arcade and how you can contribute to our vibrant dining destinations.
Be Specific About Your Achievements:Don't just list your responsibilities; tell us about the impact you've made in previous roles. Use numbers and examples to illustrate how you've built and scaled brands, improved profitability, or led teams to success.
Tailor Your Application:Make sure to customise your application for the Director of Brand Growth & Operations role. Highlight your relevant experience and skills that match the job description, showing us why you're the perfect fit for this leadership position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our unique ecosystem at Arcade!
How to prepare for a job interview at Arcade Food Hall
✨Know Your Numbers
As a candidate for the Director of Brand Growth & Operations, you need to be fluent in commercial metrics. Brush up on your understanding of labour percentages, COGS, and contribution margins. Be ready to discuss how you've driven EBITDA growth in previous roles.
✨Showcase Your Leadership Style
This role requires someone who can build high-performing teams. Prepare examples of how you've coached senior operators and created strong succession plans. Highlight your experience in fostering a culture that aligns with operational excellence.
✨Demonstrate Strategic Thinking
Arcade is looking for someone who balances strategic thinking with hands-on execution. Be prepared to discuss specific instances where you've implemented scalable systems and playbooks while maintaining quality and guest experience.
✨Be Ready for Fast-Paced Decision Making
In this role, quick commercial decisions are crucial. Think of examples where you've had to act swiftly when performance drifted. Show them you thrive in high-accountability environments and can protect standards during growth.
