Senior IT Infrastructure Analyst / 3rd Line Support Analyst (hands on)
An urgent start required!
Leading E-commerce Company | Hybrid 2 days per week onsite | 10-12 Month FTC | Potential to Become Permanent
ARCA is proud to be working with a leading e-commerce company that is looking for a hands-on Senior IT Infrastructure Analyst / 3rd Line Support Analyst to join its infrastructure team on an initial 10 - 12 month fixed-term contract, with the potential for the role to become permanent.
This is a great opportunity for an experienced infrastructure or 3rd line support professional who enjoys being hands-on with technology, troubleshooting complex issues and getting involved in infrastructure projects and improvements.
You'll be part of a team responsible for maintaining and evolving a large-scale Microsoft infrastructure environment, supporting both on-premises and cloud technologies. You'll act as a technical escalation point for complex issues, take ownership of major incidents and help deliver infrastructure changes and improvements.
The Role
As a Senior IT Infrastructure Analyst, you will:
- Provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teams.
- Act as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolution.
- Take a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teams.
- Support and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologies.
- Work extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365.
- Manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and Intune.
- Support Windows Server and desktop environments, including patching, upgrades, certificates and platform optimisation.
- Work with virtualisation technologies including VMware and Hyper-V.
- Support software deployment, provisioning and policy compliance through ConfigMgr and Intune.
- Investigate recurring issues, carry out root cause analysis and implement preventative solutions.
- Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing.
- Maintain technical documentation and help establish infrastructure standards and best practice.
- Participate in a 24/7 on-call rota for business-critical services.
About You
We're looking for someone who is technically strong, hands-on and comfortable operating at 3rd line level. You'll ideally have experience working within a sizeable corporate or enterprise IT environment and be confident troubleshooting across a broad Microsoft infrastructure estate.
You should have strong experience with:
- Microsoft Azure Local
- Microsoft 365
- Windows Server and desktop environments
- Microsoft Configuration Manager (MECM / ConfigMgr)
- Microsoft Intune / Endpoint Management
- Basic networking and infrastructure troubleshooting
- Experience with SQL Server, Citrix, DNS, Always On VPN, Managed File Transfer (MFT), FTPS/SFTP and enterprise backup solutions would also be beneficial.
You'll be a strong problem solver with a methodical approach to troubleshooting, good communication skills and the ability to take ownership of issues from initial investigation through to resolution.
What's on Offer?
- 10-12 month FTC
- Potential opportunity to become permanent
- Hybrid working - 2 days per week in the office
- Opportunity to join a well-established and recognisable e-commerce business
- A genuinely hands-on infrastructure / 3rd line role
- Exposure to a broad Microsoft, cloud and on-premises technology environment
- The opportunity to make a real impact through infrastructure improvements and automation
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Senior IT Infrastructure Analyst / 3Rd Line Support Analyst 12Mth FTC in London employer: ARCA Consulting Ltd
ARCA is an exceptional employer, offering a dynamic work environment in Bristol that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development and encourages a culture of sustainability and ethical practices. Joining ARCA means being part of a pioneering team that is at the forefront of the engineering and technology sector, where your contributions directly impact the company's success and expansion.
