Arc, a leading UK IT MSP, is seeking a 2nd Line Helpdesk Engineer to deliver advanced IT support via phone, email and ticket systems. You will handle escalations from the 1st Line and work remotely, with occasional on-site visits.
You will update our knowledge base, mentor junior engineers, and implement Group Policy Objects to strengthen security and user experience. Proactive documentation and teamwork are essential to success.
#J-18808-Ljbffr2nd Line IT Engineer | Remote Support & Escalations in Yateley employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive work environment where employees are encouraged to take ownership of their roles and strive for continuous improvement. With a strong focus on professional development, competitive salaries, and flexible working options, Arc fosters a culture of trust and accountability, making it an ideal place for Account Managers looking to grow their careers in the thriving UK MSP sector.
