Arc, a UK-based IT MSP, is seeking a 2nd Line Helpdesk Engineer to provide advanced remote and on-site support. You’ll resolve complex issues, handle escalations, and contribute to documentation and knowledge sharing.
Key tasks include updating Group Policy, mentoring junior engineers, and occasional site visits. Proficiency in Windows, O365, AD, and networking is required; IT Glue, Autotask, and Datto RMM are a plus.
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2nd Line Helpdesk Engineer – Remote Support & Training in Yateley employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive environment for aspiring IT professionals in Basildon. As a Workshop Apprentice, you'll benefit from hands-on experience, comprehensive training, and mentorship from seasoned engineers, all while being part of a collaborative team that values diversity and inclusion. With opportunities for career progression and a commitment to employee development, Arc is dedicated to helping you build a successful future in the IT industry.
