At a Glance
- Tasks: Lead a dynamic team to create exceptional community experiences and drive store success.
- Company: Join Arc'teryx, a brand committed to inclusivity and innovation in retail.
- Benefits: Competitive salary, leadership development, and a vibrant work culture.
- Other info: Flexible environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting store opening and make a real impact in your community.
- Qualifications: 3-5 years of retail leadership experience and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
We're expanding our London team and will be opening more stores in the area later this year and early next year!
We'd love to connect with interested candidates in the months leading up to our new store openings!
Meet Your Future Team
You embody an entrepreneurial spirit and drive the success of your store’s business by leading a team of talented product guides to activate exceptional community experience.
As a champion of holding those around you in possibility, you create leadership development opportunities within your business to create the highest level of engagement for the people on your team, and in turn, the guest in your market.
You are product-obsessed and inspire those around you with your commitment to education and sharing product knowledge.
By partnering and fostering a close relationship with your wholesale counterparts, the community around you experiences a seamless experience through all touch points with the brand.
Your Opportunity at ARC’TERYX
- Attract, develop and lead a team of committed product guides in engaging with and educating the community on world leading product technology.
- Build community and connect through deep relationships with a newly established market presence, and set the precedent for the Arc’teryx community experience.
- Be accountable for the store opening and leadership experience, from conception through to opening the doors to the first guest in your community.
- Engage with the fast paced, high growth, global community to evolve best in class practices and iterate on innovative retail experiences.
- Collaborate with your peers and lead your team to drive unique product experiences within your community.
If you were in this role now, here’s what you would be doing
- Lead the development, training, coaching and education of high performing leaders to support the Arc’teryx commitment to best in class guest experience.
- Build relationships and connect with community influencers to engage with the new market prior to store opening and beyond.
- Own and drive product conversations to create seamless merchandising and inventory management within your business.
- Own and lead the full store operations experience with a deep commitment to the guest and employee experiences.
Are you this person?
- You are driven by a high level of autonomy and excel in an entrepreneurial environment.
- You seek and offer relevant feedback in the moment.
- You have proven success in developing leaders and seek opportunities to further engage with their development goals.
- You have three to five (3-5) years of retail leadership experience, and demonstrated ability to build long lasting, meaningful relationship within communities.
- You have the ability to engage with Profit & Loss statements and retail KPI analytics as tools to drive your business forward with educated and informed decision making.
- You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives.
- You effectively balance autonomy and collaboration.
- You remain highly flexible and adaptable when faced with ambiguity.
- You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right.
- Your passion for leading is paralleled by your passion for getting outside and living it.
- Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better.
We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Arc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Arc!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Arc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Arc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Arc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Arc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
