ARC in London seeks a Senior Complaints Specialist to own the most complex, high-risk cases from initial assessment to Final Response Letter. You will shape standards, coach the team, and act as a technical reference for FCA DISP and FOS compliance across a global client base.
The role requires deep complaints experience in Financial Services or Banking, with a proven track record of resolving difficult cases and guiding processes across markets.
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Senior Complaints Specialist - Financial Services (Hybrid) employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive environment for aspiring IT professionals in Basildon. As a Workshop Apprentice, you'll benefit from hands-on experience, comprehensive training, and mentorship from seasoned engineers, all while being part of a collaborative team that values diversity and inclusion. With opportunities for career progression and a commitment to employee development, Arc is dedicated to helping you build a successful future in the IT industry.
