Arc creates precision engineered aluminium and titanium cases for devices people rely on, with a remote-first culture and a fast growing customer base. This role owns the customer lifecycle and the CRM strategy to turn first buyers into repeat, high-value customers.
You will build segmentation, own owned channels (email, SMS, loyalty), collaborate with the Revenue team and agency partners, and define the roadmap that links acquisition to retention for stronger margins.
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Retention & Lifecycle Lead (CRM, Loyalty & Growth) employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive environment for aspiring IT professionals in Basildon. As a Workshop Apprentice, you'll benefit from hands-on experience, comprehensive training, and mentorship from seasoned engineers, all while being part of a collaborative team that values diversity and inclusion. With opportunities for career progression and a commitment to employee development, Arc is dedicated to helping you build a successful future in the IT industry.
