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- Tasks: Help customers over the phone and provide top-notch service.
- Company: Join a team dedicated to making a difference in people's lives.
- Benefits: Enjoy hybrid work options after probation and a supportive environment.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: Must have recent experience in a customer service role, preferably phone-based.
- Other info: This is an office-based role initially, with flexibility after probation.
The predicted salary is between 28800 - 43200 £ per year.
Candidates must have a genuine desire to provide an excellent customer service and gain satisfaction from helping vulnerable people in society – you must have recent and demonstrable experience working within a customer services team, ideally phone based and always be willing to go the extra mile.
This role is office based initially but, following successful completion of probation, offers the option of hybrid working
Customer Service Advisor - Phone Based employer: Arc
Contact Detail:
Arc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Phone Based
✨Tip Number 1
Make sure to highlight any previous experience you have in customer service, especially if it was phone-based. Share specific examples of how you went the extra mile for customers, as this will resonate with our commitment to excellent service.
✨Tip Number 2
Demonstrate your genuine desire to help vulnerable people by discussing any relevant volunteer work or experiences you've had. This shows that you not only have the skills but also the heart for the role.
✨Tip Number 3
Familiarize yourself with common challenges faced by customers in vulnerable situations. Being prepared to discuss these during your interview can set you apart and show that you understand the importance of empathy in customer service.
✨Tip Number 4
Since this role offers hybrid working after probation, be ready to discuss your preferences for remote work. Showing that you are adaptable and can thrive in both office and home environments will be a plus.
We think you need these skills to ace Customer Service Advisor - Phone Based
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your recent experience in customer service, especially any phone-based roles. Use specific examples that demonstrate your ability to help customers and go the extra mile.
Show Your Passion for Customer Service: Express your genuine desire to provide excellent customer service. Share personal anecdotes or experiences that illustrate your commitment to helping vulnerable people in society.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to show that you understand the role and its requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arc
✨Show Your Passion for Customer Service
Make sure to express your genuine desire to help others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles.
✨Highlight Relevant Experience
Discuss your recent experience in customer service, especially in phone-based roles. Be prepared to provide details about your responsibilities and any challenges you faced, along with how you overcame them.
✨Demonstrate Empathy and Understanding
Since the role involves helping vulnerable people, it's crucial to showcase your ability to empathize with customers. Prepare to share instances where you successfully handled sensitive situations with care and compassion.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer service and how they support their team. This shows your interest in the role and helps you understand if the company aligns with your values.
