At a Glance
- Tasks: Build, configure, and test IT equipment for customer deployments.
- Company: Join a leading UK IT Managed Services Provider with a strong reputation.
- Benefits: Enjoy a competitive salary, ongoing training, and career progression.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: Experience with computer hardware and strong problem-solving skills required.
The predicted salary is between 40500 - 49500 £ per year.
About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries.
With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI.
Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries.
With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI.
Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
As a Workshop Engineer, you are responsible for building, configuring, testing, repairing, and preparing IT equipment to support customer deployments and internal business requirements.
You play a key role in ensuring that devices are delivered accurately, efficiently, and to the high standards expected by the business and its customers.
You will work as part of the Workshop team to complete hardware builds, diagnose faults, manage equipment logistics, maintain accurate records, and support project delivery activities.
Success in this role relies on technical accuracy, attention to detail, strong organisation, and a commitment to quality and customer service.
Key Responsibilities
- Hardware Build and Configuration
- Build, configure, and test laptops, desktops, servers, printers, and other IT equipment.
- Install operating systems, software applications, drivers, and updates in line with customer and company requirements.
- Configure devices according to documented build standards and deployment specifications.
- Complete quality assurance checks to ensure equipment is fully operational before deployment.
- Prepare devices for customer delivery, installation, or collection.
- Workshop Operations
- Carry out daily workshop activities in accordance with workload priorities and delivery schedules.
- Support equipment booking-in and booking-out processes, ensuring records are accurate and complete.
- Assist with equipment staging, asset tagging, imaging, and deployment preparation.
- Ensure workshop tasks are completed within agreed timescales and service targets.
- Maintain a clean, organised, and safe working environment.
- Repairs and Technical Diagnostics
- Diagnose and repair hardware faults where appropriate.
- Troubleshoot issues relating to desktops, laptops, peripherals, and other supported equipment.
- Escalate complex technical issues to the Workshop Supervisor when required.
- Record repair activities, findings, and resolutions accurately.
- Assist in identifying recurring issues and recommend improvements where appropriate.
- Stock and Asset Management
- Assist with receiving, checking, and recording deliveries from suppliers.
- Support stock management activities, including inventory checks and stock organisation.
- Ensure assets are recorded accurately and tracked through the build and deployment process.
- Report stock shortages, damaged items, or discrepancies to the Workshop Supervisor.
- Assist with stock audits and inventory management tasks as required.
- Quality and Compliance
- Follow all workshop procedures, build standards, and quality assurance processes.
- Maintain accurate documentation relating to builds, repairs, and equipment movements.
- Ensure all work complies with company policies, security requirements, and quality standards.
- Support compliance with ISO, Quality Management System (QMS), and operational procedures where applicable.
- Take responsibility for maintaining high standards of workmanship and attention to detail.
- Service Delivery and Collaboration
- Work closely with Workshop colleagues, Service Desk teams, Project Engineers, and Procurement staff.
- Support project delivery by preparing equipment in line with project schedules and requirements.
- Communicate progress, issues, and delays to the Workshop Supervisor in a timely manner.
Essential
Required Skills & Experience
- Experience working with computer hardware, device configuration, repairs, or technical support activities.
- Good understanding of PC, laptop, server, and peripheral hardware.
- Ability to build, configure, and test IT equipment accurately.
- Strong attention to detail and commitment to quality.
- Good organisational and time management skills.
- Ability to manage multiple tasks and prioritise workload effectively.
- Strong problem-solving and troubleshooting skills.
- Good written and verbal communication skills.
- Comfortable following documented processes and procedures.
- Ability to work both independently and as part of a team.
Desirable
- Experience working within an MSP, IT services, workshop, or technical support environment.
- Familiarity with Microsoft operating systems, Microsoft 365, and business applications.
- Experience with hardware imaging, device staging, and deployment preparation.
- Knowledge of asset management and stock control processes.
What We Offer
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary
- Key Points
We celebrate diverse backgrounds and perspectives; they make us stronger.
If you’re excited about this role, apply even if your experience doesn’t align perfectly.
If not this one, you could be just the right fit for other roles we are recruiting for.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities.
If you require adjustments, please outline these requirements in your application.
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Workshop Engineer in Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive work environment where employees are encouraged to take ownership of their roles and strive for continuous improvement. With a strong focus on professional development, competitive salaries, and flexible working options, Arc fosters a culture of trust and accountability, making it an ideal place for Account Managers looking to grow their careers in the thriving UK MSP sector.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Engineer in Basildon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arc!
✨Direct Apply to Arc
Let's not forget to apply directly through the Arc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workshop Engineer in Basildon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
