Arc, a UK-based IT MSP, is seeking a proactive Security Helpdesk Lead to own the day-to-day delivery, set SLAs and drive improvements across the security helpdesk. You will lead the team, develop playbooks, and ensure high-quality resolution of complex client tickets.
You will also support proactive security work, client reviews, and incident response, bringing helpdesk insight to risk posture. The role offers hybrid work from Basildon and opportunities for certs and development.
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Security Helpdesk Lead — Build Playbooks, Lead & Respond in Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive environment for aspiring IT professionals in Basildon. As a Workshop Apprentice, you'll benefit from hands-on experience, comprehensive training, and mentorship from seasoned engineers, all while being part of a collaborative team that values diversity and inclusion. With opportunities for career progression and a commitment to employee development, Arc is dedicated to helping you build a successful future in the IT industry.
