At a Glance
- Tasks: Drive operational efficiency and modernise processes in a dynamic IT environment.
- Company: Leading UK IT Managed Services Provider with a reputation for excellence.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Other info: Join a diverse team committed to continuous improvement and sustainability.
- Why this job: Make a real impact by optimising processes and implementing automation.
- Qualifications: Experience with ISO standards and process improvement in an IT setting.
The predicted salary is between 30000 - 40000 £ per year.
About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
We are seeking a proactive and forward-thinking Quality & Process Coordinator to drive operational efficiency and modernisation across the organisation.
Key Focus Areas
- Designing, standardising and improving business processes
- Supporting ISO 27001 and ISO 9001 audit readiness
- Identifying and implementing automation opportunities
- Reducing reliance on manual and legacy workflows
- Embedding a culture of continuous improvement across our Managed Service Provider (MSP) operations
You will play a key role in improving scalability, reducing operational overhead and enabling smarter, more automated ways of working.
Key Responsibilities
Process Optimisation & Automation
- Map, document and standardise core business processes across departments.
- Identify inefficiencies, manual bottlenecks and legacy workflows.
- Design and implement automation initiatives (e.g., Power Platform, RPA, workflow tools).
- Work with IT and operational teams to modernise service delivery processes.
- Establish process KPIs and performance metrics.
- Build and maintain a continuous improvement roadmap.
- Promote a culture of process ownership and accountability across teams.
- Evaluate and recommend tools that improve workflow efficiency.
ISO & Compliance Support
- Support the maintenance of processes aligned to ISO 27001 and ISO 9001 requirements.
- Prepare departments for internal and external ISO audits.
- Work with external BSI auditors during assessment periods.
- Conduct process-based internal reviews to identify gaps or risks.
- Assist in maintaining audit evidence and control documentation.
- Track and follow up on corrective actions from audits.
- Support risk assessment activities related to operational processes.
- Monitor adherence to documented procedures and escalated risks where needed.
Health & Safety Compliance
- Maintain and improve health & safety procedures across all sites.
- Conduct H&S assessments using Atlas and ensure statutory compliance.
- Oversee Fire Marshal and First Aid coverage via rota management.
- Complete fire marshal and first aid training as required.
- Manage head office facilities compliance including: Security, COSHH, Building safety checks, Equipment servicing.
- Distribute and track annual DSE assessments for all staff and new joiners.
Training & Continuous Improvement
- Provide internal guidance on process best practices and automation usage.
- Support teams in adopting new automated workflows.
- Track employee completion of required compliance training.
- Facilitate internal improvement workshops with leadership.
- Support governance meetings focused on operational efficiency.
- Champion continuous improvement methodologies across the organisation.
Environmental & Sustainability
- Support compliance with environmental regulations.
- Identify opportunities to improve organisational sustainability.
- Support future ISO 14001 readiness where applicable.
Requirements
Essential
- Strong understanding of ISO 27001 and ISO 9001 frameworks (process perspective).
- Experience improving or redesigning business processes.
- Experience supporting ISO audits.
- Knowledge of UK health & safety requirements (fire safety, COSHH, first aid).
- Strong analytical and organisational skills.
- Excellent stakeholder communication skills.
- Experience in an MSP, IT services or technical environment.
Highly Desirable
- Experience delivering automation or digital transformation initiatives.
- Exposure to Power Automate, Power Platform, RPA or similar tools.
- Experience reducing manual operational workload.
- Familiarity with process mapping tools (Visio, Lucidchart, BPMN etc.).
- ISO Lead Auditor exposure.
- NEBOSH or equivalent H&S qualification.
What We Offer
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary.
Key Points
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work
All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility
We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
Quality & Process Coordinator - Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive working environment in Basildon, where innovation meets operational excellence. As a Quality & Process Coordinator, you will benefit from ongoing training and professional development opportunities, alongside a competitive salary, all while contributing to a culture of continuous improvement and sustainability within a leading IT Managed Services Provider. Join us to enhance your career in a collaborative atmosphere that values diversity and empowers employees to drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Process Coordinator - Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills, especially around process optimisation and automation. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Focus on your experience with ISO standards and process improvement, and be ready to share specific examples of how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Quality & Process Coordinator - Basildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality & Process Coordinator role. Highlight your experience with ISO standards and process optimisation, as these are key to what we're looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that show how you've improved processes or supported audits. We love seeing real-world applications of your expertise.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your achievements stand out. This helps us see your potential impact on our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you're keen on joining our awesome team at Arc!
How to prepare for a job interview at Arc
✨Know Your ISO Stuff
Make sure you brush up on ISO 27001 and ISO 9001 frameworks. Be ready to discuss how you've supported audits or improved processes in the past. Showing that you understand these standards will definitely impress the interviewers.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've mapped, documented, or standardised business processes before. Think about specific inefficiencies you've identified and how you implemented automation initiatives. This will demonstrate your proactive approach to process optimisation.
✨Communicate Like a Pro
Strong stakeholder communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask them about their current processes and challenges, showing your genuine interest.
✨Emphasise Continuous Improvement
Be ready to talk about how you've championed continuous improvement methodologies in previous roles. Share any experiences where you've facilitated workshops or guided teams in adopting new workflows. This will highlight your commitment to operational efficiency.
