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- Tasks: Support project management by coordinating with stakeholders and ensuring smooth project delivery.
- Company: Join Arc, a leading IT Managed Services Provider known for innovation and excellence.
- Benefits: Enjoy a competitive salary, ongoing training, and opportunities for career progression.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
- Why this job: Be part of a dynamic team that values collaboration and customer focus.
- Qualifications: Organised, proactive, and comfortable working with senior stakeholders.
The predicted salary is between 30000 - 40000 £ per year.
About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
We are expanding our Project Management Office (PMO) team and are seeking a Project Coordinator to support ongoing growth and development of the PMO function. The PC will be responsible for engaging with project stakeholders during all project calls and will play a significant role in refining, managing, and maintaining the standards by which projects are delivered. This position focuses on managing less complex projects, taking full accountability for their processes, actions, and dependencies always ensuring customer focus. You will work closely to support the PMO manager who will support you in your role and development.
Key Responsibilities
- Act as a key contact point, interacting directly with customers, account managers, Tech-presales and Arc consultants during project kick-off calls, pulse calls, and project close-out calls. Ensure all stakeholders are consistently updated.
- Assist in establishing and promoting a robust framework within the PMO.
- Coordinate with customers, sales teams, and delivery teams to support and manage project plans, ensuring strict adherence to PMO standards and delivering the best experience for all stakeholders.
- Contribute to the development and continual improvement of processes and ways of working.
- Nurture positive experiences for customers, colleagues, and the wider Arc business through effective PMO team collaboration.
- Support the day-to-day management of projects within the PMO, taking ownership of specific tasks such as:
- Ensuring all projects are correctly set up
- Creating project plans and assigning resources appropriately
- Managing tickets and project plans providing responses to clients and internal teams to ensure a smooth and fast delivery.
- Attending and recording notes/actions during pulse and kick-off calls as required
- Assisting with operational tasks, including monthly and milestone invoicing
- Onboarding and offboarding client process streams
- Installations site and workshop coordination
- Monitoring open tickets and tasks proactively to move projects to completion
- Meeting with stakeholders to discuss problems and solutions to ultimately drive efficiency and customer excellence
Personal Attributes
- Highly organised and methodical
- Proactive and comfortable working in a fast-paced environment
- Confident working with senior stakeholders and delivery teams
- Customer focused at all times
- Team-oriented with a collaborative mindset
What We Offer
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary
Key Points
- Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
- Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
PMO Coordinator - Basildon employer: Arc
Contact Detail:
Arc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PMO Coordinator - Basildon
✨Tip Number 1
Get to know the company inside out! Research Arc's services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common PMO questions. Think about your past experiences and how they relate to the role. We want to hear how you've tackled challenges and delivered results!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace PMO Coordinator - Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the PMO Coordinator role. We want to see how you can contribute to our team at Arc!
Showcase Your Organisational Skills: Since this role is all about managing projects and keeping everything on track, be sure to emphasise your organisational abilities. Share examples of how you've successfully managed tasks or projects in the past.
Highlight Your Customer Focus: We’re all about delivering outstanding customer service, so make sure to include any relevant experiences where you’ve gone above and beyond for clients. This will show us that you understand the importance of customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Arc
✨Know Your PMO Basics
Before the interview, brush up on your understanding of Project Management Office (PMO) functions. Familiarise yourself with key terms and processes that are relevant to the role, such as project planning, stakeholder engagement, and adherence to PMO standards. This will show your potential employer that you’re serious about the position.
✨Showcase Your Organisational Skills
As a PMO Coordinator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how you kept everything on track and ensured effective communication among stakeholders.
✨Engage with Stakeholders
Since the role involves interacting with various stakeholders, practice how you would approach these conversations. Think about how you can demonstrate your customer-focused mindset and collaborative spirit. Be ready to discuss how you would handle difficult situations or conflicts during project calls.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the PMO’s current challenges or how they measure success in their projects. This not only shows your interest in the role but also gives you valuable insights into the company’s culture and expectations.