At a Glance
- Tasks: Support the sales team by managing orders, quotes, and CRM records efficiently.
- Company: Join Arc, a leading IT Managed Services Provider with a reputation for excellence.
- Benefits: Enjoy a competitive salary, career progression, and ongoing training in a dynamic environment.
- Other info: Diversity is celebrated here; apply even if your experience isn't a perfect match!
- Why this job: Be part of a supportive team that drives business growth and innovation in IT solutions.
- Qualifications: Experience in sales support or customer service, with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview: The Internal Sales Support role exists to keep the sales operation running efficiently and accurately. The postholder provides administrative and process support to the sales team, ensuring quotations, orders and CRM records are handled correctly and on time, freeing account managers and sales staff to focus on customer relationships, opportunities and revenue growth. This is not an account-owning role. The postholder does not hold responsibility for a book of customers but works across the sales team supporting multiple account managers and their accounts as required.
Key Responsibilities
- Sales Administration: Process customer orders, quotations, and renewals accurately and within agreed timescales. Prepare and format proposals, quotes, and sales documentation to a consistent, professional standard. Coordinate sales meetings, including scheduling, agenda preparation and minute-taking where required. Prepare regular sales reports and pipeline updates for management.
- CRM and Data Management: Maintain accurate and up-to-date records of customer interactions, orders and account details in the CRM/PSA system. Monitor data quality within the CRM, flagging gaps or inconsistencies to the relevant account manager. Track contract renewal and service dates, providing timely alerts to account managers ahead of expiry.
- Sales Team Support: Act as a first point of contact for administrative enquiries relating to orders, quotes and CRM records. Support account managers with day-to-day administrative tasks to enable them to focus on customer-facing activity. Respond to routine customer enquiries where appropriate, escalating to the relevant account manager for anything requiring commercial judgement or relationship ownership.
- Cross-Functional Coordination: Liaise with technical, finance and operations teams to ensure orders and quotes are processed smoothly and information flows correctly between systems. Support the onboarding of new orders into delivery teams, ensuring handover information is complete and accurate.
Required Skills & Experience
- Previous experience in a sales support, sales administration, or customer service role, ideally within an IT or MSP environment.
- Strong organisational and administrative skills with excellent attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and competing priorities in a fast-paced environment.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- A proactive, process-driven approach with a genuine interest in supporting business growth.
Desirable
- Experience working within the IT or technology sector.
- Understanding of IT services, cloud solutions, or cybersecurity.
- Familiarity with PSA (Professional Services Automation) or CRM platforms used in an MSP setting (e.g. Autotask, HubSpot).
Key Competencies
- Attention to detail and accuracy
- Organisation and time management
- Communication and stakeholder collaboration
- Adaptability and prioritisation
- Customer-centric mindset
What We Offer:
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary
Key Points:
- Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
- Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
Internal Sales Support - Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive work environment where employees are encouraged to take ownership of their roles and strive for continuous improvement. With a strong focus on professional development, competitive salaries, and flexible working options, Arc fosters a culture of trust and accountability, making it an ideal place for Account Managers looking to grow their careers in the thriving UK MSP sector.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Support - Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Sales Support - Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arc:Your cover letter is your chance to shine! Tell us why you want to work at Arc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arc!
How to prepare for a job interview at Arc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
