Arc, a leading UK IT MSP, is seeking a Security Helpdesk Lead to own and evolve Arc's security helpdesk. You will lead the team, define processes and runbooks, and act as escalation point for complex client security tickets.
You will also contribute to proactive security work, client reviews, and incident response, bringing helpdesk insight into risk and posture. Hybrid working from Basildon, UK, with certification support.
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Hybrid Security Helpdesk Lead | Process & Incident Response in Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive environment for aspiring IT professionals in Basildon. As a Workshop Apprentice, you'll benefit from hands-on experience, comprehensive training, and mentorship from seasoned engineers, all while being part of a collaborative team that values diversity and inclusion. With opportunities for career progression and a commitment to employee development, Arc is dedicated to helping you build a successful future in the IT industry.
