At a Glance
- Tasks: Join our Helpdesk team to support customers with IT-related issues and enhance your technical skills.
- Company: Arc, a leading IT Managed Services Provider in the UK, known for innovation and reliability.
- Benefits: Dynamic work environment, career progression, ongoing training, and world-class certifications.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: 5 GCSEs A*-C/9-4 including English and Maths; customer service experience is a plus.
The predicted salary is between 18000 - 25000 £ per year.
About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
We are seeking a proactive and organised individual to join our Helpdesk team as an Apprentice (L3). In this role, you will serve as the first point of contact for customer enquiries, providing support for a range of IT-related issues. You will play a key role in delivering a high standard of customer service while developing your technical knowledge and professional skills within a supportive and fast-paced team environment.
Key Responsibilities
- Respond to customer queries via phone and email (we handle an average of 250+ calls per day)
- Accurately log IT-related issues into our help desk ticketing system (full training provided)
- Maintenance or repair of systems faults
- Support for the roll‑out of installation and commission of new systems or upgrades
- Perform general administrative tasks to support the wider team
- Provide a professional and efficient service in every client interaction
Required Skills & Experience
Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Skills:
- Quick learner with a positive, proactive attitude
- Reliable and dependable with a strong sense of responsibility
- Calm and composed when working under pressure
- Strong organisational and time‑management skills
- Excellent attention to detail, especially when recording client information
- Previous customer service experience is desirable but not essential
Future Prospects
Following successful completion of apprenticeship, the idea is to move the individual into a 1st Line helpdesk role within the company. Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician L3 apprenticeship:
- CompTIA A+ Part 1
- CompTIA A+ Part 2
- CompTIA Cloud Essentials+
- BCS IT Service Management & Business Processes
What We Offer
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
Key Points
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
Helpdesk Apprentice Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive work environment where employees are encouraged to take ownership of their roles and strive for continuous improvement. With a strong focus on professional development, competitive salaries, and flexible working options, Arc fosters a culture of trust and accountability, making it an ideal place for Account Managers looking to grow their careers in the thriving UK MSP sector.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Apprentice Basildon
✨Tip Number 1
Get to know the company inside out! Research Arc's services and values so you can chat confidently about how you fit into their team. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing with a friend to nail down your responses to common IT queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. This will help you stand out as someone who can handle the fast-paced environment at Arc.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Arc.
We think you need these skills to ace Helpdesk Apprentice Basildon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT and customer service shine through. We want to see that you're excited about the role and eager to learn. A positive attitude can really make you stand out!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with what we're looking for in a Helpdesk Apprentice. This shows us that you've done your homework and are genuinely interested.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows that you're proactive and know how to navigate online platforms—an essential skill for this role!
How to prepare for a job interview at Arc
✨Know Your Stuff
Familiarise yourself with the basics of IT support and the services offered by Arc. Brush up on common IT issues and solutions, as well as the ticketing system they use. This will show your enthusiasm and readiness to jump into the role.
✨Customer Service is Key
Since you'll be the first point of contact for customers, practice how you would handle various customer queries. Think about how to remain calm and composed under pressure, and prepare examples from past experiences where you've provided excellent service.
✨Show Your Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. You might want to share specific examples of how you've kept things organised in previous roles or during your studies, especially when juggling multiple responsibilities.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team, the training process, or the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
