At a Glance
- Tasks: Join our team as a Field Engineer, providing onsite IT support and cabling installations.
- Company: Arc, a leading UK IT Managed Services Provider known for innovation and reliability.
- Benefits: Enjoy a company vehicle, pension, paid training, and career progression opportunities.
- Other info: Diverse and inclusive workplace with regular social events and a focus on employee well-being.
- Why this job: Make a real impact by delivering exceptional service and working on exciting infrastructure projects.
- Qualifications: Experience in IT support, cabling, and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
About the Role: We are looking for a hands-on Field Engineer with strong cabling experience to join our growing technical team. This role will involve regular customer site visits, providing onsite IT support, carrying out structured cabling installations, and assisting with infrastructure projects. The successful candidate will be comfortable working independently, have excellent troubleshooting skills, and take pride in delivering a high standard of service to customers.
Key Responsibilities:
- Provide onsite IT support to customers across a range of environments.
- Install, terminate, test, and label structured cabling (Cat5e, Cat6, and fibre).
- Install and configure network equipment, including switches, wireless access points, and firewalls.
- Carry out workstation, laptop, printer, and peripheral installations.
- Assist with office moves, new site setups, and infrastructure projects.
- Perform hardware upgrades and replacements.
- Troubleshoot network, hardware, and connectivity issues.
- Ensure all work is documented accurately and completed to company standards.
- Liaise directly with customers, providing excellent customer service at all times.
- Follow health and safety procedures while working on customer sites.
Skills & Experience Required:
Essential:
- Previous experience in a Field Engineer or IT Support Engineer role.
- Experience installing and terminating structured cabling.
- Good understanding of networking fundamentals (TCP/IP, switching, wireless).
- Experience supporting Microsoft Windows environments.
- Strong troubleshooting and problem-solving skills.
- Full UK driving licence.
- Excellent communication and customer service skills.
Desirable:
- Experience working within an MSP environment.
- Experience with Microsoft 365 and Azure.
- Fibre installation and termination experience.
- Knowledge of firewalls and network security.
- Relevant certifications such as CompTIA Network+, Microsoft, or Cisco qualifications.
Personal Attributes:
- Self-motivated and organised.
- Professional and customer-focused.
- Able to work independently and as part of a team.
- Flexible and willing to travel to customer sites.
- Strong attention to detail and high standards of workmanship.
Benefits:
- Company vehicle or mileage allowance.
- Company pension.
- Paid training and certification opportunities.
- Career progression opportunities.
- Employee assistance programme.
- Regular social and team events.
This is an excellent opportunity for an experienced Field Engineer who enjoys a mixture of onsite support, infrastructure work, and cabling projects while delivering exceptional service to customers.
Key Points:
- Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
- Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
Field Engineer (Cabling & Onsite Support) - Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive work environment where employees are encouraged to take ownership of their roles and strive for continuous improvement. With a strong focus on professional development, competitive salaries, and flexible working options, Arc fosters a culture of trust and accountability, making it an ideal place for Account Managers looking to grow their careers in the thriving UK MSP sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer (Cabling & Onsite Support) - Basildon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arc!
✨Direct Apply to Arc
Let's not forget to apply directly through the Arc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Engineer (Cabling & Onsite Support) - Basildon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
