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- Tasks: Support complex IT issues and mentor junior team members in a dynamic environment.
- Company: Join Arc, a leading UK IT Managed Services Provider with a strong reputation.
- Benefits: Enjoy competitive salary, ongoing training, and career progression opportunities.
- Why this job: Make a real impact in a rapidly growing cloud business while enhancing your skills.
- Qualifications: 5+ years in IT infrastructure with expertise in VMware, Azure, and networking.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply!
The predicted salary is between 36000 - 60000 £ per year.
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview: This is a great opportunity to join an expanding cloud lead business growing rapidly within the MSP space. The immediate role will be to support the internal support desk with 3rd line tickets, taking on all complex tickets supporting various clients from different verticals. The candidate should have excellent knowledge and broad understanding of all technical areas run within a general MSP environment.
Key Responsibilities: The candidate will be expected to work from our Yateley office helping support the 1st line teams with escalations and also be a mentor to 2nd line members. As part of the group, you will be responsible for managing and resolving tickets before then escalating to 4th dedicated support areas within the group. Your time will be mixed between Yateley and Basildon in terms of support tickets. Occasionally there may be calls to visit sites for technical issues, although this will not be your primary function.
Qualifications:
- VMware & Hyper-V & hyper-converged in-depth knowledge build & support
- SAN, ISCSI, VSAN & storage technology
- Microsoft Azure Cloud stack
- Private cloud
- 365 Modern workplace and Entra
- Active Directory and Group Policy
- EntraAD Hybrid environment
- Microsoft Intune & Defender
- Microsoft Purview
- Backup and recovery solutions
- Switches all layers including config of VLAN and advanced switching
- Wireless technology and deployment
- Firewall, WatchGuard, Cisco, Fortinet command line and GUI based
- Routing, ISP Internet and cable technology
- Windows Server & Linux based
Minimum 5 years experience within IT infrastructure.
What We Offer: A dynamic and supportive working environment. Opportunities for career progression within the company. Ongoing training and professional development. Competitive salary.
Qualifications required: Current Microsoft certifications covering Infrastructure; Azure is a benefit. Previous Microsoft MCSE/MCSA/MCO/MCTS.
Key Points: Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
3rd Line Infrastructure & Cloud Support Engineer- Yateley Office in Basildon employer: Arc
Contact Detail:
Arc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure & Cloud Support Engineer- Yateley Office in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for 3rd Line Infrastructure & Cloud Support roles and practice your answers. Make sure you can showcase your technical skills and experience confidently.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you, like Arc! Tailor your approach to highlight how your skills align with their needs. We love seeing candidates who are genuinely interested in what we do.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. Let’s make sure they remember you!
We think you need these skills to ace 3rd Line Infrastructure & Cloud Support Engineer- Yateley Office in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge in VMware, Azure, and other relevant technologies to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity at Arc. Share specific examples of how your past experiences align with the responsibilities of the 3rd Line Infrastructure & Cloud Support Engineer role.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you tackle complex technical issues. We want to see your thought process and how you approach problem-solving in an MSP environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Hyper-V, and the Microsoft Azure Cloud stack. Be ready to discuss your experience with these technologies in detail, as well as any complex tickets you've resolved in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging support tickets or technical issues. Highlight your thought process and the steps you took to resolve them, as this will demonstrate your ability to handle 3rd line support effectively.
✨Be a Team Player
Since mentoring 2nd line members is part of the role, think about how you can contribute to team dynamics. Share experiences where you've supported colleagues or led a project, showing that you're not just a tech whiz but also a great collaborator.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to cloud solutions and their future plans. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
