Arc is seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either remotely or via escalations from the 1st Line Helpdesk. You will update our internal knowledge base with resolutions and escalate complex issues to resolve them efficiently.
You will also train junior engineers, manage incidents via ticketing systems, and occasionally visit customer sites to resolve recurring problems. A strong focus on security and documentation is essential.
#J-18808-Ljbffr
2nd Line IT Support Engineer | Remote & On-Site Escalations in Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive environment for aspiring IT professionals in Basildon. As a Workshop Apprentice, you'll benefit from hands-on experience, comprehensive training, and mentorship from seasoned engineers, all while being part of a collaborative team that values diversity and inclusion. With opportunities for career progression and a commitment to employee development, Arc is dedicated to helping you build a successful future in the IT industry.
