A leading IT Managed Services Provider in the UK is seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support. This role includes addressing escalations from the 1st Line Helpdesk, maintaining knowledge bases, and visiting customer sites for complex issues. Candidates should have experience with Microsoft services and basic networking, along with excellent customer service skills. The company offers a supportive work environment and opportunities for career progression.
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Contact Detail:
Arc Recruiting Team