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- Tasks: Provide 1st line IT support and solve tech issues for our clients.
- Company: Join Arc, a leading IT Managed Services Provider in the UK.
- Benefits: Enjoy a competitive salary, ongoing training, and career progression.
- Other info: Dynamic environment that values diversity and offers growth opportunities.
- Why this job: Be the go-to tech hero and make a real difference for users.
- Qualifications: Strong problem-solving skills and basic IT knowledge required.
The predicted salary is between 25000 - 32000 £ per year.
About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the smooth and efficient operation of our internal systems and supporting our users. You'll be providing essential technical assistance and problem-solving with a strong focus on customer satisfaction.
Key Responsibilities and Duties
- Deliver remote 1st line IT support to our contracted clients via phone and email.
- Assist in maintaining and updating our IT documentation database.
- Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.
- Support and assist the customer services team when necessary on logging tickets.
Required Skills & Attributes
- Strong problem-solving skills.
- Familiarity with Windows desktop and server operating systems.
- Basic understanding of networking (IP addressing, DHCP, DNS).
- Experience with Office 365, Azure, SharePoint, OneDrive.
- Knowledge of anti-virus software (e.g., Sophos).
- Familiarity with mail filtering solutions (e.g., Mimecast).
- Ability to stay flexible, adaptable, and calm under pressure.
- Eagerness to learn and develop new skills.
- Dependable, trustworthy, and honest.
- Well-presented with strong interpersonal skills, and a team player.
- Customer-focused with a friendly and professional demeanor.
What We Offer
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary.
Key Points
We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work
All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility
We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
1st Line Helpdesk Engineer - Yateley in Basildon employer: Arc
Contact Detail:
Arc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Engineer - Yateley in Basildon
✨Tip Number 1
Get to know the company! Research Arc and its services so you can chat confidently about how your skills fit into their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling IT issues, try some mock scenarios with friends or family. This will help you think on your feet during the interview and impress them with your quick thinking.
✨Tip Number 3
Show off your customer service skills! Remember, as a 1st Line Helpdesk Engineer, you'll be the friendly face of IT support. Share examples of how you've helped others in the past to highlight your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Arc and ready to dive into the exciting world of IT solutions.
We think you need these skills to ace 1st Line Helpdesk Engineer - Yateley in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Helpdesk Engineer role. Highlight your problem-solving abilities and any relevant IT support experience to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with our needs. Don’t forget to mention your customer service skills – they’re super important to us!
Show Off Your Technical Skills: We love seeing candidates who are familiar with Windows, Office 365, and basic networking. Make sure to list these skills clearly in your application so we can see you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arc
✨Know Your Tech Basics
Brush up on your knowledge of Windows desktop and server operating systems, as well as basic networking concepts like IP addressing and DHCP. Being able to speak confidently about these topics will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved IT issues. Think of scenarios where you helped users overcome technical problems, as this will demonstrate your ability to provide effective 1st line support.
✨Customer Service is Key
Since you'll be the first point of contact for clients, emphasise your customer service skills. Share experiences where you maintained a friendly and professional demeanour under pressure, highlighting your commitment to customer satisfaction.
✨Be Ready to Learn
Express your eagerness to learn and develop new skills, especially in areas like Office 365, Azure, and anti-virus software. Companies like Arc value candidates who are adaptable and willing to grow, so make sure to convey your enthusiasm for ongoing training and professional development.