At a Glance
- Tasks: Provide remote IT support and troubleshoot issues for clients.
- Company: Leading UK IT Managed Services Provider with a strong reputation.
- Benefits: Dynamic work environment, career progression, ongoing training, and competitive salary.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
- Why this job: Join a supportive team and make a real difference in tech solutions.
- Qualifications: Strong problem-solving skills and familiarity with Windows and Office 365.
The predicted salary is between 25000 - 32000 € per year.
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
As 1st Line Helpdesk Engineer you will play a crucial role in providing technical support to users and managing IT issues.
Responsibilities- Deliver remote 1st line IT support to our contracted clients via phone and email.
- Assist in maintaining and updating our IT documentation database.
- Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.
- Strong problem-solving skills.
- Familiarity with Windows 7/10/11.
- Basic understanding of Networking (IP addressing, DHCP, DNS).
- Experience with Office 365, Azure, SharePoint, OneDrive.
- Knowledge of Anti-virus software (e.g., Sophos).
- Familiarity with mail filtering solutions (e.g., Mimecast).
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary.
We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to WorkAll applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
AccessibilityWe are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
1st Line Helpdesk Engineer - Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive working environment in Basildon for the role of 1st Line Helpdesk Engineer. With a strong focus on employee growth through ongoing training and career progression opportunities, we foster a culture of diversity and inclusion that values every individual's unique background. Join us to be part of a team dedicated to delivering outstanding IT solutions while enjoying a competitive salary and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Helpdesk Engineer - Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common questions for IT support roles and be ready to showcase your problem-solving skills.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this knowledge to connect your skills and experiences to what they value most in their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace 1st Line Helpdesk Engineer - Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the 1st Line Helpdesk Engineer role. Highlight your problem-solving abilities and familiarity with Windows and Office 365, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with our mission at Arc. Keep it concise but impactful!
Show Off Your Technical Skills:In your application, don’t forget to mention any relevant technical skills you have, especially around networking and IT support. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arc
✨Know Your Tech Basics
Brush up on your knowledge of Windows 7/10/11 and basic networking concepts like IP addressing and DHCP. Being able to speak confidently about these topics will show that you’re ready to tackle the technical challenges of the role.
✨Practice Problem-Solving Scenarios
Prepare for common IT support scenarios you might face as a 1st Line Helpdesk Engineer. Think through how you would diagnose issues and guide users through resolutions. This will help you demonstrate your problem-solving skills during the interview.
✨Familiarise Yourself with Tools
Get comfortable with tools like Office 365, Azure, and anti-virus software such as Sophos. If you can discuss how you've used these tools in the past or how you would approach using them, it’ll give you an edge over other candidates.
✨Show Your Customer Service Skills
Since this role involves delivering outstanding customer service, be prepared to share examples of how you've successfully helped users in the past. Highlight your communication skills and your ability to remain calm under pressure.
