At a Glance
- Tasks: Provide remote IT support and troubleshoot issues for clients via phone and email.
- Company: Join Arc, a leading UK IT Managed Services Provider with a stellar reputation.
- Benefits: Enjoy a competitive salary, ongoing training, and career progression opportunities.
- Other info: We celebrate diversity and are committed to providing a supportive work environment.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Strong problem-solving skills and familiarity with Windows and Office 365.
The predicted salary is between 25000 - 32000 £ per year.
About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
As 1st Line Helpdesk Engineer you will play a crucial role in providing technical support to users and managing IT issues.
Key Responsibilities
- Deliver remote 1st line IT support to our contracted clients via phone and email.
- Assist in maintaining and updating our IT documentation database.
- Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.
Required Skills & Experience
- Strong problem‑solving skills.
- Familiarity with Windows 7/10/11.
- Basic understanding of Networking (IP addressing, DHCP, DNS).
- Experience with Office 365, Azure, SharePoint, OneDrive.
- Knowledge of Anti‑virus software (e.g., Sophos).
- Familiarity with mail filtering solutions (e.g., Mimecast).
What We Offer
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary.
We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work
All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility
We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
1st Line Helpdesk Engineer in Basildon employer: Arc
Arc is an exceptional employer, offering a dynamic and supportive working environment for 1st Line Helpdesk Engineers. With a strong focus on employee growth through ongoing training and career progression opportunities, Arc values diverse perspectives and fosters a culture of inclusivity. Located in the UK, employees benefit from a competitive salary and the chance to work with innovative IT solutions that make a real impact across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Helpdesk Engineer in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common questions for IT support roles and be ready to showcase your problem-solving skills.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences and skills in your conversations. Show how your background aligns with what Arc is looking for in a 1st Line Helpdesk Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Arc.
We think you need these skills to ace 1st Line Helpdesk Engineer in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the 1st Line Helpdesk Engineer role. We want to see how your problem-solving skills and familiarity with Windows and Office 365 can shine through!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Let us know why you're excited about joining our team at Arc and how you can contribute to our mission of delivering outstanding customer service.
Show Off Your Technical Skills:Don’t forget to mention any relevant technical skills, like your understanding of networking or experience with anti-virus software. We love seeing candidates who are ready to tackle IT issues head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Plus, it’s super easy!
How to prepare for a job interview at Arc
✨Know Your Tech Basics
Brush up on your knowledge of Windows 7/10/11 and basic networking concepts like IP addressing, DHCP, and DNS. Being able to confidently discuss these topics will show that you have the foundational skills needed for the role.
✨Practice Problem-Solving Scenarios
Prepare for common technical issues you might encounter as a 1st Line Helpdesk Engineer. Think through how you would diagnose and resolve problems, and be ready to walk the interviewer through your thought process.
✨Familiarise Yourself with Tools
Get comfortable with Office 365, Azure, SharePoint, and OneDrive. If you can demonstrate familiarity with these tools during the interview, it’ll highlight your readiness to support clients effectively.
✨Showcase Your Customer Service Skills
Since this role involves delivering outstanding customer service, prepare examples of how you've successfully helped users in the past. Highlight your communication skills and ability to remain calm under pressure.
