ARC Systems Group is seeking a hands-on security helpdesk lead to own the day-to-day delivery, set SLAs, triage tickets and drive improvements. You will design playbooks and baselines for Microsoft 365 security and support the wider security function through reviews, incidents and consultancy engagements.
You will lead a team, plan shifts, and develop staff, while ensuring clear client communication and auditable, high-quality service. Hybrid Basildon-based role with certification support.
Security Helpdesk Lead — Build Playbooks & Practices in Basildon employer: ARC Systems Group
Arc is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about IT hardware and service delivery. With a focus on employee growth, we offer continuous training opportunities and the chance to lead a talented team in a state-of-the-art workshop environment. Located in a vibrant area, our employees enjoy a supportive atmosphere that encourages innovation and excellence in every project.
