At a Glance
- Tasks: Manage financial queries and resolve invoice disputes with a focus on customer service.
- Company: Join a successful and growing organisation in Sowerby Bridge.
- Benefits: Enjoy hybrid working, ongoing training, and a competitive salary.
- Other info: Great career progression opportunities in a supportive team environment.
- Why this job: Combine your passion for customer service with finance and make a real impact.
- Qualifications: Experience in customer service or finance administration is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Financial Query Coordinator to join a successful and growing organisation based in Sowerby Bridge. This is an excellent opportunity for a customer-focused and detail-oriented individual with experience in finance administration, customer service, credit control, invoice queries, or dispute resolution.
The Role
You will take ownership of financial queries from receipt through to resolution, ensuring issues are investigated thoroughly and concluded accurately and efficiently. Working closely with customers and internal departments, you will play a key role in resolving invoice disputes, managing credit requests, and supporting timely payment processes.
Key responsibilities include:
- Managing financial and invoice-related queries from start to finish.
- Investigating billing, pricing, contract, and service-related disputes.
- Resolving purchase order and invoicing issues.
- Reviewing and processing credit requests.
- Managing shared inboxes and ensuring service levels are maintained.
- Liaising with internal departments to gather information and resolve issues.
- Maintaining accurate case records and documentation.
- Producing reports on outstanding and complex queries.
- Identifying recurring issues and supporting process improvements.
- Delivering excellent customer service throughout the resolution process.
The Candidate
We are looking for someone who is organised, proactive, and confident communicating with customers and colleagues at all levels. You will ideally have:
- Experience in customer service, finance administration, credit control, accounts receivable, complaints handling, or query resolution.
- Excellent communication and problem-solving skills.
- Strong organisational and time management abilities.
- Experience managing multiple priorities and workloads.
- Good attention to detail and accuracy.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- The ability to take ownership of issues and see them through to resolution.
Previous experience within a finance, credit control, accounts, or customer query environment would be advantageous but is not essential.
What's on Offer?
- Hybrid working
- Supportive team environment
- Ongoing training and development
- Career progression opportunities
- Competitive salary and benefits package
If you are looking for a role where you can combine customer service excellence with financial query resolution and problem-solving, we'd love to hear from you.
Financial Query Coordinator - 6 Month Fixed Term in Triangle employer: Arc Recruitment
Join a thriving organisation in Sowerby Bridge as a Financial Query Coordinator, where you will be part of a supportive team that values customer service excellence and proactive problem-solving. With hybrid working options, ongoing training, and clear pathways for career progression, this role offers a rewarding opportunity to grow within a dynamic environment while contributing to the resolution of financial queries. Experience a culture that prioritises employee development and fosters a collaborative atmosphere, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Query Coordinator - 6 Month Fixed Term in Triangle
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Arc Recruitment.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Arc Recruitment might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Financial Query Coordinator - 6 Month Fixed Term in Triangle
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Arc Recruitment will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Arc Recruitment. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Arc Recruitment confidence in your short-term commitment to the role.
How to prepare for a job interview at Arc Recruitment
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Arc Recruitment.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Arc Recruitment that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
