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- Tasks: Manage leaseholder communications and translate complex data into clear insights.
- Company: Fast-growing property management business with a dynamic environment.
- Benefits: Key role in a growing business with clear progression opportunities.
- Why this job: Combine communication, analysis, and legal knowledge in an exciting sector.
- Qualifications: Law degree or strong legal background; customer-facing experience preferred.
- Other info: Involvement in digital transformation projects and compliance across various sectors.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Leaseholder Communication Manager to join a fast-growing and forward-thinking property management business. This is a pivotal role, acting as the key link between the business and a large portfolio of property investors. You will take ownership of all leaseholder communication, translating complex financial and operational data into clear, meaningful insights while ensuring a high standard of service and compliance.
This opportunity is ideal for a law graduate or commercially minded professional looking to apply legal knowledge in a dynamic, operational environment.
The Role:
- Acting as the main point of contact for leaseholders, managing all enquiries via phone, email, and written correspondence
- Providing regular updates on property performance including income, occupancy, and arrears
- Producing high-quality newsletters and investor communications
- Translating financial and operational data into clear, accessible information
- Supporting arrears management and resolving account queries in collaboration with finance
- Reviewing contracts, leases, and supplier agreements to identify risks and obligations
- Monitoring legislation across PBSA, BTR, and HMO sectors and advising internal teams
- Supporting compliance across property, legal, and data protection requirements
- Driving adoption of a digital leaseholder platform and improving user engagement
- Working closely with internal departments including finance, maintenance, and lettings
What We’re Looking For:
- Law degree (LLB or equivalent) or strong legal/commercial background
- Experience in a customer-facing, compliance, or operational role
- Strong financial literacy and ability to interpret reports and statements
- Excellent written and verbal communication skills
- Strong IT skills, including CRM systems and Microsoft Office
- Ability to manage stakeholders and handle complex or sensitive queries
- Highly organised with strong attention to detail
- Calm under pressure with a proactive, solutions-focused approach
Desirable:
- Experience within property, leasehold, PBSA, BTR, or HMO sectors
- Knowledge of service charges and lease structures
- Professional qualifications (IRPM, ARLA) or willingness to work towards
Why Apply?
- Opportunity to play a key role in a growing business
- Exposure to commercial and legal aspects of property management
- Involvement in digital transformation projects
- Clear progression and development opportunities
If you’re looking for a role that combines communication, analysis, and commercial awareness within a growing sector, apply now or get in touch to find out more.
Leaseholder Communication Manager in Halifax employer: Arc Recruitment
Contact Detail:
Arc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leaseholder Communication Manager in Halifax
✨Tip Number 1
Network like a pro! Reach out to people in the property management sector, especially those who work with leaseholders. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your communication skills! When you get the chance to chat with potential employers, be clear and concise. Practice explaining complex concepts in simple terms, just like you would when communicating with leaseholders.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming roles that suit your skills.
✨Tip Number 4
Stay updated on industry trends! Keep an eye on changes in property legislation and market conditions. This knowledge will not only help you in interviews but also show that you’re genuinely interested in the field.
We think you need these skills to ace Leaseholder Communication Manager in Halifax
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leaseholder Communication Manager role. Highlight your legal background and any relevant experience in property management or customer service. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects that. Use clear, concise language and avoid jargon. We need to see that you can translate complex information into something easy to understand!
Demonstrate Your Financial Literacy: Given the financial aspects of the role, it’s important to showcase your ability to interpret financial data. Include examples from your past experiences where you've successfully managed or communicated financial information. This will help us see your strong financial literacy in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Arc Recruitment
✨Know Your Stuff
Make sure you brush up on property management basics, especially leaseholder communication. Understand the key terms and concepts related to service charges, lease structures, and compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about communication, prepare examples of how you've effectively managed stakeholder relationships or resolved complex queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your excellent written and verbal skills.
✨Be Data Savvy
Familiarise yourself with financial reports and operational data. Be ready to discuss how you would translate complex information into clear insights for leaseholders. You might even want to bring a sample of a newsletter or communication you've created in the past to demonstrate your ability to convey information effectively.
✨Stay Calm and Proactive
Interviews can be nerve-wracking, but remember to stay calm under pressure. Prepare for potential tricky questions about handling sensitive queries or compliance issues. Show that you have a proactive, solutions-focused approach by discussing how you've tackled challenges in previous roles.