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For Companies At a Glance
- Tasks: Manage and maintain service contracts while delivering top-notch customer service.
- Company: Join a dynamic team in a busy service and business support environment.
- Benefits: Enjoy 25 days holiday, pension plan, life assurance, and healthcare scheme.
- Why this job: Be a key player in supporting diverse customers and enhancing service delivery.
- Qualifications: Experience in contract administration and strong communication skills required.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration.
Benefits
- Pension plan
- Life assurance
- Employee Assistance Programme (family cover)
- 25 days holiday (increasing to 26 after 5 years) plus bank holidays
- Medicash healthcare scheme
Key Responsibilities
- Review, amend, and renew service contracts, including purchase order management where applicable
- Maintain accurate service contract and system data records
- Prepare new service contracts, quotations, and related documentation
- Promote additional value-added services to support growth of the service contract database
- Support service contract preparation, including quotations, tenders, correspondence, and customer communications
- Provide internal support for key customer accounts where required
- Maintain warranty and extended warranty records following new equipment sales
- Resolve and close customer queries and complaints related to service contracts
- Work collaboratively across teams to support service delivery and customer satisfaction
- Complete ad-hoc administrative tasks as required
Key Performance Indicators
- Service contract database value
- Contract lead generation, renewals, and conversion rates
Skills & Qualifications
- Experience in service contract or customer database administration
- Strong customer-focused approach with a polite and professional manner
- Excellent attention to detail and accuracy
- Strong communication skills at all levels
- Financial awareness
- Good IT literacy
- Ability to work well in a team environment
- Minimum of 5 GCSEs including English and Mathematics
Contract Administrator in Halifax employer: Arc Recruitment
Contact Detail:
Arc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Contract Administrator role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching the company and its service contracts. Understand their customer base and think about how you can add value. We want you to shine when discussing how you can support their growth!
✨Tip Number 3
Practice your communication skills! As a Contract Administrator, you'll need to be clear and professional. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform!
We think you need these skills to ace Contract Administrator in Halifax
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your experience in service contract administration and customer service, as these are key for us. Use specific examples that showcase your attention to detail and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your understanding of service contracts and how you can contribute to maintaining excellent customer relationships.
Showcase Your IT Skills: Since good IT literacy is essential for this role, don’t forget to mention any relevant software or systems you’ve worked with. We want to see how tech-savvy you are, so include any experience with databases or contract management tools.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arc Recruitment
✨Know Your Contracts
Familiarise yourself with the basics of service contracts and their management. Brush up on key terms and processes related to contract administration, as this will show your potential employer that you understand the role and its responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your ability to maintain a professional and polite manner, as this is crucial for the role.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to keep track of important data and records, as this will resonate well with the interviewers.
✨Teamwork is Key
Think of instances where you've collaborated with others to achieve a common goal. Emphasising your ability to work well in a team environment will align with the company's focus on collaborative service delivery.
