At a Glance
- Tasks: Be the friendly voice helping customers solve their problems and providing tailored support.
- Company: Join a growing team focused on delivering exceptional customer experiences.
- Benefits: Full training provided, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: No prior experience needed; just a passion for helping others.
Our client is looking for a friendly and professional Customer Support Advisor to join their growing team. This is an excellent opportunity for someone with experience in a customer contact or telephone-based customer service environment who enjoys helping people, solving problems and delivering an exceptional customer experience. Full training will be provided, so previous industry experience is not essential. The Role You ll be the first point of contact for customers, providing advice and support over the telephone, understanding individual needs and helping to identify the most appropriate solutions. Alongside delivering outstanding customer service, you ll maintain accurate records, complete administrative tasks and work towards agreed performance targets. Key Responsibilities * Handle inbound and outbound customer calls. * Provide professional, tailored advice and support. * Build rapport and deliver an excellent customer experience. * Accurately update customer records and internal systems. * Complete follow-up calls and associated administration. * Work towards individual and team KPIs. * Ensure compliance with company procedures and data protection requirements. * Escalate complex enquiries where appropriate. * Work collaboratively with colleagues to achieve team objectives. * Contribute to continuous improvement by identifying ways to enhance the customer journey. Abo...
Customer Support Advisor employer: Arc Recruitment
Arc Recruitment is an excellent employer that values its employees by fostering a dynamic and supportive work culture. With a focus on professional development, team collaboration, and a commitment to maintaining a healthy work-life balance, employees are encouraged to grow their skills and advance their careers. Located in the vibrant UK finance sector, this role offers the unique advantage of working within a busy team that thrives on innovation and efficiency.
