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For Companies At a Glance
- Tasks: Help customers over the phone and provide top-notch service.
- Company: Join a rapidly growing company near Halifax with great transport links.
- Benefits: Enjoy hybrid working options after probation and a supportive work environment.
- Why this job: Make a real difference by helping vulnerable people while developing your customer service skills.
- Qualifications: Must have recent experience in a customer service role, preferably phone-based.
- Other info: Office-based initially, with potential for flexible working arrangements.
The predicted salary is between 24000 - 36000 £ per year.
I am currently recruiting for a number of Customer Service Advisors for my reputable client. Based within easy reach of Halifax, Elland and Huddersfield with excellent transport links, my client are experiencing a period of rapid growth in their sector. Candidates must have a genuine desire to provide an excellent customer service and gain satisfaction from helping vulnerable people in society – you must have recent and demonstrable experience working within a customer services team, ideally phone based and always be willing to go the extra mile. This role is office based initially but, following successful completion of probation, offers the option of hybrid working
Customer Service Advisor - Phone Based employer: Arc Recruitment
Contact Detail:
Arc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Phone Based
✨Tip Number 1
Make sure to highlight your previous experience in customer service, especially any roles that involved phone-based support. This will show that you have the relevant skills and can hit the ground running.
✨Tip Number 2
Demonstrate your passion for helping others during the interview. Share specific examples of how you've gone the extra mile for customers in the past, as this aligns perfectly with what our client is looking for.
✨Tip Number 3
Familiarize yourself with common customer service scenarios and solutions. Being prepared to discuss how you would handle various situations can set you apart from other candidates.
✨Tip Number 4
Since the role offers hybrid working after probation, be ready to discuss your preferences for remote work and how you plan to maintain productivity and communication while working from home.
We think you need these skills to ace Customer Service Advisor - Phone Based
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your recent and demonstrable experience in customer service, especially in phone-based roles. Use specific examples that showcase your ability to help customers and go the extra mile.
Show Your Passion for Customer Service: Express your genuine desire to provide excellent customer service. Share personal anecdotes or experiences that illustrate your commitment to helping vulnerable people in society.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression on potential employers.
How to prepare for a job interview at Arc Recruitment
✨Show Your Passion for Customer Service
Make sure to express your genuine desire to help others during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, especially those in vulnerable situations.
✨Highlight Relevant Experience
Discuss your recent and demonstrable experience in customer service, particularly in phone-based roles. Be prepared to talk about the challenges you faced and how you overcame them to provide excellent service.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of scenarios where you had to think on your feet to resolve customer issues and explain your thought process during those situations.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their approach to customer service and how they support their team members in providing exceptional service.
