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For Companies At a Glance
- Tasks: Manage and maintain service contracts while delivering top-notch customer service.
- Company: Join a dynamic team in a busy service and business support environment.
- Benefits: Enjoy a pension plan, life assurance, 25 days holiday, and healthcare scheme.
- Why this job: Be a key player in supporting diverse customers and enhancing service delivery.
- Qualifications: Experience in contract administration and strong communication skills required.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration.
Benefits
- Pension plan
- Life assurance
- Employee Assistance Programme (family cover)
- 25 days holiday (increasing to 26 after 5 years) plus bank holidays
- Medicash healthcare scheme
Key Responsibilities
- Review, amend, and renew service contracts, including purchase order management where applicable
- Maintain accurate service contract and system data records
- Prepare new service contracts, quotations, and related documentation
- Promote additional value-added services to support growth of the service contract database
- Support service contract preparation, including quotations, tenders, correspondence, and customer communications
- Provide internal support for key customer accounts where required
- Maintain warranty and extended warranty records following new equipment sales
- Resolve and close customer queries and complaints related to service contracts
- Work collaboratively across teams to support service delivery and customer satisfaction
- Complete ad-hoc administrative tasks as required
Key Performance Indicators
- Service contract database value
- Contract lead generation, renewals, and conversion rates
Skills & Qualifications
- Experience in service contract or customer database administration
- Strong customer-focused approach with a polite and professional manner
- Excellent attention to detail and accuracy
- Strong communication skills at all levels
- Financial awareness
- Good IT literacy
- Ability to work well in a team environment
- Minimum of 5 GCSEs including English and Mathematics
Contract Administrator employer: Arc Recruitment
Contact Detail:
Arc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Contract Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service contracts. Show us that you understand their customer base and how you can contribute to maintaining those relationships. Confidence is key!
✨Tip Number 3
Practice your communication skills! As a Contract Administrator, you'll need to handle customer queries and complaints. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your experience with service contracts and customer database administration, as these are key for us. Use specific examples that showcase your attention to detail and customer-focused approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your strong communication skills and how you can contribute to maintaining excellent customer service and accurate administration.
Showcase Your IT Skills: Since good IT literacy is essential for this role, don’t forget to mention any relevant software or systems you’ve worked with. We want to see how tech-savvy you are and how you can help us manage our service contracts effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arc Recruitment
✨Know Your Contracts
Familiarise yourself with the basics of service contracts and their management. Brush up on key terms and processes, as this will show your understanding of the role and impress the interviewers.
✨Customer Service Focus
Prepare examples that highlight your customer service skills. Think of situations where you resolved issues or improved customer satisfaction, as this is crucial for the Contracts Administrator role.
✨Attention to Detail
Since accuracy is vital in contract administration, be ready to discuss how you ensure precision in your work. You might even want to bring a sample of your previous work that showcases your attention to detail.
✨Team Collaboration
This role requires working closely with various teams. Be prepared to share experiences where you successfully collaborated with others, demonstrating your ability to support service delivery and enhance customer satisfaction.
