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- Tasks: Manage 120 accounts, conduct telesales, and support sales growth.
- Company: Join a dynamic team focused on building strong customer relationships and driving business success.
- Benefits: Enjoy 20 days annual leave, pension scheme, employee discounts, and well-being support.
- Why this job: This role offers a chance to develop sales skills while making a real impact in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and relevant GCSEs are essential.
- Other info: Opportunity for career progression and access to training.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to offer an opportunity for an enthusiastic and self-motivated Sales Support/Telesales Coordinator to manage a territory of approximately 120 existing accounts and prospect for new business. This is an office-based role that requires a balance of telesales, account management, and sales support. You will be responsible for building strong relationships with current customers while generating new leads to support the overall growth of the business.
Key Responsibilities:
- Account Management & Telesales: Manage and nurture relationships with 120 existing accounts (retailers, online resellers, and commercial/trade customers). Conduct regular outbound calls (targeting 30 quality calls per day) to existing customers and prospects. Ensure a forward call is scheduled for each customer to maintain engagement and identify future sales opportunities. Respond to customer inquiries and provide accurate product knowledge, assisting with order placement and processing.
- New Business Development: Actively prospect and identify new business opportunities using an extensive database of leads. Convert leads into new customer accounts, assisting with the growth of the company. Direct prospects to the field sales team when face-to-face meetings are beneficial.
- Sales Support & Coordination: Assist the Field Sales Managers and Agents with appointment scheduling and cover for their holidays. Record detailed call reports, update CRM data, and track sales activity using the “Sales I” CRM system. Provide detailed feedback and updates on customer needs, market trends, and product inquiries.
- Goal-Oriented & Customer-Focused: Meet sales quotas and contribute to the team’s overall sales goals. Provide exceptional customer service, ensuring all customer needs are met in a timely and professional manner. Go above and beyond to foster lasting customer relationships and support long-term business success.
Skills & Experience:
- Sales Experience: Proven experience in a sales or customer service role, ideally in telesales.
- Communication Skills: Exceptional verbal communication skills with a confident telephone manner and ability to engage with customers.
- Product Knowledge & Learning: Ability to quickly understand product offerings and effectively convey this information to prospects.
- CRM & Technology Proficiency: Experience with CRM systems (e.g., Sales I) and general computer literacy, including knowledge of telephone systems.
- Resilience & Negotiation Skills: Ability to handle rejection gracefully and negotiate effectively.
- Educational Background: Relevant GCSEs, particularly in English and Maths.
What We Offer:
- Annual Leave: 20 days plus all public/bank holidays, with the option for additional holiday buy-back.
- Pension Scheme: Contributory workplace pension.
- Employee Benefits: Free on-site parking, employee discount scheme, and long service awards.
- Well-being Support: Employee assistance program for personal and professional support.
- Development Opportunities: Access to training and potential career progression within the company.
Account Manager Sales Executive employer: Arc Recruitment
Contact Detail:
Arc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Sales Executive
✨Tip Number 1
Familiarise yourself with our products and services before the interview. Understanding what we offer will help you engage more effectively during conversations and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a significant amount of telesales, being able to convey information clearly and confidently over the phone is crucial.
✨Tip Number 3
Research our existing customer base and market trends. Knowing who our customers are and what challenges they face can help you tailor your approach and show how you can add value.
✨Tip Number 4
Prepare examples of how you've successfully managed accounts or generated new business in the past. Being able to share specific experiences will highlight your suitability for the role and your proactive nature.
We think you need these skills to ace Account Manager Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in telesales and account management. Use specific examples that demonstrate your ability to manage relationships and meet sales quotas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your communication skills and how you can contribute to building strong customer relationships and generating new leads.
Highlight Relevant Skills: In your application, emphasise your proficiency with CRM systems and your ability to learn quickly about product offerings. This will show that you are well-prepared for the technical aspects of the role.
Showcase Resilience and Negotiation Skills: Include examples in your application that demonstrate your resilience in sales situations and your negotiation skills. This is crucial for a role that involves handling rejection and converting leads into customers.
How to prepare for a job interview at Arc Recruitment
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles and how they relate to the responsibilities of managing existing accounts and prospecting for new business. Highlight specific achievements, such as meeting sales quotas or successfully converting leads.
✨Demonstrate Communication Skills
Since this role involves a lot of telesales, practice articulating your thoughts clearly and confidently. During the interview, focus on your ability to engage with customers over the phone and provide examples of how you've built relationships in the past.
✨Familiarise Yourself with CRM Systems
Research the CRM system mentioned in the job description (Sales I) and be ready to discuss your experience with similar systems. If you haven't used it before, express your willingness to learn and adapt quickly to new technologies.
✨Prepare for Role-Playing Scenarios
Expect to participate in role-playing exercises that simulate customer interactions. Practice handling objections and negotiating effectively, as these skills are crucial for success in telesales and account management.
