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- Tasks: Support the delivery of responsive repairs and servicing across Nottinghamshire.
- Company: Join Arc Partnership, a dynamic joint venture focused on sustainable property management.
- Benefits: Earn up to £30,000, enjoy 25 days leave, and flexible working hours.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact in your community while developing your career in facilities management.
- Qualifications: Experience in customer service and operational environments is essential.
The predicted salary is between 30000 - 30000 £ per year.
Arc Partnership is a joint venture between Nottinghamshire County Council (NCC) and SCAPE. Formed in 2016, we support our client in managing and developing an efficient, safe, and sustainable land and corporate property portfolio. We provide a broad range of lifecycle property services, including responsive repairs, statutory servicing, compliance, and the delivery of works across a diverse public-sector estate.
Our Risk Management Services (RMS) team manages a high-volume and complex pipeline of responsive repair, servicing, and compliance activity, supporting our Clients Service Delivery at buildings such as schools, offices, libraries, community centres and other operational sites across Nottinghamshire. We are now looking for an Assistant Responsive Repair and Services Manager to join the Risk Management Services team. This is a key operational role supporting the safe, efficient, and cost-effective delivery of responsive repairs and servicing activity, working closely with colleagues, supply chain partners, and clients.
Key Responsibilities- Support the safe and efficient delivery of responsive repairs and servicing works across allocated sites across Nottinghamshire.
- Assist in planning, programming, and monitoring works to ensure deadlines, budgets, and service standards are achieved.
- Carry out site inspections and maintain accurate compliance and performance records.
- Support supply chain and subcontractor management, including understanding work packages and controlling changes on site.
- Promote high standards of customer service and effective communication with clients, contractors, and internal stakeholders.
- Contribute to the achievement and reporting of key performance indicators (KPIs).
- Support escalation and major incident response, including out-of-hours cover where required.
We’re looking for someone with experience operating in a customer-focused, operational environment, who is organised, proactive, and comfortable working across multiple sites and priorities.
Essential- Experience working in a customer service or operational delivery environment.
- Experience monitoring and reporting on performance, including KPIs.
- Experience carrying out site inspections and maintaining compliance records.
- Strong communication, organisational, and IT skills.
- Full UK driving licence and willingness to travel.
- Experience in facilities management or reactive maintenance.
- Aware of sustainability and carbon reduction principles.
An attractive salary up to £30,000.00. Local Government Pension Scheme including generous employer contributions of 19.6% and life assurance of 3x salary. BUPA Private Medical Insurance. 25 days' annual leave plus bank holidays and additional birthday leave. Enhanced paternity and maternity pay. Based in our Nottingham office, we also offer flexible working hours to support your work/life balance.
How to applyTo apply for this role, please submit your CV. The closing date for this role is the 15th May 2026. To find out more about us, please visit www.arc-partnership.co.uk or email jobs@scape.co.uk to arrange an informal chat. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
RSM - Assistant Responsive Repair and Services Manager in Nottingham employer: Arc Partnership
Contact Detail:
Arc Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RSM - Assistant Responsive Repair and Services Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Assistant Responsive Repair and Services Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent developments in responsive repairs and services. This will help you show how you can contribute to their goals and make a great impression.
✨Tip Number 3
Show off your skills! Bring examples of your past work or experiences that highlight your customer service and operational delivery expertise. This will demonstrate your capability to manage multiple sites and priorities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Arc Partnership.
We think you need these skills to ace RSM - Assistant Responsive Repair and Services Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant operational roles you've had. We want to see how you can bring value to our team!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements, especially those related to KPIs and compliance records. We love seeing numbers and results that demonstrate your impact in previous positions.
Keep It Clear and Concise: Your application should be easy to read and straight to the point. Use bullet points where possible and avoid jargon. We appreciate clarity, so make it simple for us to see why you're a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arc Partnership
✨Know the Company Inside Out
Before your interview, take some time to research Arc Partnership. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the operational nature of the Assistant Responsive Repair and Services Manager role, be ready to discuss how you've handled specific situations in the past. Think of examples where you’ve managed customer service challenges or coordinated multiple tasks under pressure.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and concisely. You might even want to practice explaining complex ideas simply, as you’ll need to do this with clients and contractors.
✨Highlight Your Organisational Skills
Since the job involves planning and monitoring works, be prepared to discuss your organisational strategies. Share examples of how you’ve successfully managed multiple priorities or projects, and how you keep track of compliance and performance records.