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- Tasks: Own customer issues and ensure a smooth transition into their new homes.
- Company: Join a leading company in the housing sector focused on exceptional customer service.
- Benefits: Enjoy a competitive salary and the chance to work in a supportive team environment.
- Why this job: Be part of a dedicated team making a real difference in customers' lives.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a full-time role located in Bury St Edmunds.
The predicted salary is between 28800 - 42000 £ per year.
Job Title: Customer Support Coordinator Salary: Competitive Location: Bury st Edmunds Hours: Full-time About us: We are a leading company in the housing sector, committed to delivering exceptional customer service. Our team is dedicated to ensuring our customers have a seamless experience as they settle into their new homes. About the role: The Customer Support Coordinator takes ownership of customer issues, tasks, and complaints after customers have settled into their new homes. This role involves identifying required actions, allocating resources promptly, and ensuring necessary parts are ordered for remediation. The coordinator keeps customers informed of progress and must be proficient in the relevant technology and adhere to all processes and health and safety regulations. Must Have\’s: Previous experience in a fast-paced customer service environment Strong interpersonal and relationship-building skills Proven ability to work collaboratively and independently Resilience and calmness in challenging situations Skills: Excellent verbal and written communication skills Organisational and planning skills Problem-solving abilities Ability to build relationships with internal and external stake…
Customer Service Coordinator employer: ARC Norwich
Contact Detail:
ARC Norwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the housing sector and the specific challenges customers face when settling into new homes. This knowledge will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you for handling customer inquiries and complaints effectively, showcasing your interpersonal skills.
✨Tip Number 3
Highlight any experience you have with technology relevant to customer service. Being proficient in the tools used for tracking customer issues can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Sharing these stories will illustrate your problem-solving abilities and resilience in challenging situations.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Coordinator position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your previous experience in customer service, particularly in fast-paced environments. Showcase your interpersonal skills and any relevant achievements that demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the housing sector. Use specific examples from your past experiences to illustrate how you meet the 'Must Have's' listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at ARC Norwich
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in fast-paced environments. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Strong Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain how you would keep customers informed about their issues, so think of a few scenarios to illustrate your approach.
✨Emphasize Problem-Solving Abilities
Prepare to discuss challenges you've faced in past roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your problem-solving skills in action.
✨Highlight Teamwork and Independence
This role requires both collaboration and the ability to work independently. Be ready to share examples of how you've successfully worked as part of a team, as well as instances where you took initiative on your own.
