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- Tasks: Manage service bookings, coordinate engineers, and support customers daily.
- Company: A dynamic service and maintenance company with a supportive team.
- Benefits: Part-time hours, competitive pay, and valuable experience in a fast-paced environment.
- Why this job: Join a vital role that keeps operations running smoothly and helps people every day.
- Qualifications: Strong organisational skills and confidence in communication are key.
- Other info: Perfect for students looking to gain experience while balancing studies.
The predicted salary is between 13 - 16 £ per hour.
A service and maintenance company is seeking a Service Controller to join the team on a part-time basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the service department and supporting both customers and engineers.
Key Responsibilities (include but are not limited to):
- Booking and scheduling routine services
- Taking and logging customer breakdown calls
- Coordinating daily engineer allocations and directing engineers to job locations
- Completing general administrative tasks to support the service office
- Preparing and issuing daily reports
- Maintaining accurate records and ensuring all documentation is up to date
Working Hours & Pay:
- Tuesdays and Thursdays
- 8:30am to 5:00pm (1-hour unpaid break)
- £13 per hour
The ideal candidate will be organised, confident on the phone, and comfortable working in a fast-paced environment. Strong administrative skills and the ability to prioritise tasks effectively are essential.
Interested applicants are invited to submit their CV and any relevant experience to the hiring team.
Service Controller in Suffolk employer: ARC (Norwich) Ltd
Contact Detail:
ARC (Norwich) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Suffolk
✨Tip Number 1
Get to know the company! Research their services and values so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since you'll be taking customer calls, make sure you're comfortable speaking clearly and confidently. Maybe do a mock call with a friend to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed schedules or handled multiple tasks in the past. This will help demonstrate that you're the right fit for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Controller in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in a fast-paced environment. We want to see how you can support our service department, so include any relevant roles you've had that showcase your ability to manage tasks effectively.
Show Off Your Communication Skills: Since you'll be taking customer calls and coordinating with engineers, it's important to demonstrate your confidence on the phone. Use your cover letter to share examples of how you've successfully communicated in previous roles.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your experience and skills are easy to read and understand. Avoid jargon and get straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ARC (Norwich) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with tasks like booking services and coordinating engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritise tasks and keep everything running smoothly, especially in a fast-paced environment.
✨Practice Your Phone Etiquette
As you'll be taking customer calls, practice your phone skills before the interview. Consider role-playing with a friend to simulate taking breakdown calls. This will help you feel more confident and articulate during the actual interview, showcasing your ability to communicate effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like for a Service Controller. This not only shows your interest but also helps you determine if the role is the right fit for you.
