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For Companies At a Glance
- Tasks: Manage service bookings, coordinate engineers, and support customers daily.
- Company: Dynamic service and maintenance company with a supportive team.
- Benefits: Part-time hours, competitive pay, and valuable experience in a fast-paced environment.
- Why this job: Join a vibrant team and enhance your organisational skills while making a difference.
- Qualifications: Strong administrative skills and confidence in communication are essential.
- Other info: Perfect for students seeking flexible work alongside their studies.
The predicted salary is between 13 - 16 £ per hour.
A service and maintenance company is seeking a Service Controller to join the team on a part-time basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the service department and supporting both customers and engineers.
Key Responsibilities (include but are not limited to):
- Booking and scheduling routine services
- Taking and logging customer breakdown calls
- Coordinating daily engineer allocations and directing engineers to job locations
- Completing general administrative tasks to support the service office
- Preparing and issuing daily reports
- Maintaining accurate records and ensuring all documentation is up to date
Working Hours & Pay:
- Tuesdays and Thursdays
- 8:30am to 5:00pm (1-hour unpaid break)
- £13 per hour
The ideal candidate will be organised, confident on the phone, and comfortable working in a fast-paced environment. Strong administrative skills and the ability to prioritise tasks effectively are essential.
Interested applicants are invited to submit their CV and any relevant experience to the hiring team.
Service Controller employer: ARC (Norwich) Ltd
Contact Detail:
ARC (Norwich) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Get to know the company! Research their services and values so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since you'll be taking customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past where you successfully managed multiple tasks or schedules. This will help you shine in the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in a fast-paced environment. We want to see how you can manage tasks effectively, so don’t be shy about showcasing relevant roles you've had!
Show Off Your Communication Skills: Since you'll be taking customer calls and coordinating with engineers, it's important to demonstrate your confidence on the phone. Use your cover letter to share examples of how you've successfully communicated in previous jobs.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your skills and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ARC (Norwich) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with tasks like booking services and coordinating engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss how you manage multiple tasks. Think of examples from your past experiences where you successfully prioritised and handled various responsibilities, especially in a fast-paced environment.
✨Practice Your Phone Etiquette
As you'll be taking customer calls, practice your phone skills before the interview. Be ready to explain how you would handle customer breakdown calls and ensure you convey confidence and clarity when discussing your approach to customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like for a Service Controller. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
